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What Is RMM? Remote Monitoring & Management

System control center full of monitors and servers

There’s a lot of technical jargon in the world of IT. “RMM,” or remote monitoring and management, is one phrase. What is RMM? Let’s break it down.

An effective RMM solution provides visibility and control over all of an organization’s devices, including desktops, laptops, servers, routers, switches, firewalls, storage systems, etc. By consolidating this information into a single pane of glass view, admins can quickly identify issues and take proactive steps to address them before they cause serious problems.

In short, an RMM solution helps keep your network up and running smoothly. But that’s not all it can do! Read on to learn about some of the other benefits of RMM.

What Is RMM?

Remote monitoring and management (RMM) is a term used to describe software that allows an administrator to monitor and manage devices on a client network from a remote location. Remote support software can provide administrators with real-time information about the health and status of devices on the web and tools for taking action if something goes wrong.

RMM software has been around for a long time, but its popularity has exploded in recent years as companies have become increasingly reliant on technology. Today, almost every business relies on technology to function, whether it’s a simple desktop PC or a complex network of servers and routers.

Businesses need a way to monitor and manage them remotely to keep these systems running smoothly and prevent downtime. And that’s where RMM comes in handy.

In addition, RMM software is often used in conjunction with other types of software, such as help desk and desktop management solutions. These RMM tools work together to provide a complete picture of the health of a company’s IT infrastructure. 

History of RMM

A complete RMM solution, without he hassle. Learn more!RMM software first emerged in the early 1990s as a way for IT admins to manage and monitor desktop PCs from a central location. At that time, most businesses were still using on-premise servers, so the focus was on managing these devices remotely. In conjunction with Simple Network Management Protocol (SNMP) and other early remote management tools, RMM software allowed admins to troubleshoot and fix PC problems without being on-site. That was a significant breakthrough for the IT industry, as it allowed businesses to save time and money by resolving issues remotely.

In the mid-2000s, RMM began to be used to manage servers and other devices in addition to PCs. This was due to the growing popularity of cloud computing, which made it easier for businesses to access and manage their data remotely.

Today, RMM solutions are more powerful and sophisticated than the early versions. IT technicians can easily use them to manage PCs, servers, routers, switches, storage client systems, and more. Additionally, the rise of the cloud and the Internet of Things (IoT) has led to more businesses using management RMM software to manage their networks and devices.

 

 

Why Should Companies Use RMM?

So why should you use RMM software? Here are some of the benefits of RMM:

  •  Keeps your network running smoothly – Implementing an effective RMM solution will ensure no major disruption to your business. And if any, RMM terminates the issue before it becomes a big problem. 
  • Proactive problem solving – It is easier and in real-time for the remote staff to manage and rectify current issues on servers, workstations and routers before these problems escalate. 
  • It saves time and money – With the ease of operating remotely, RMM can quickly resolve many IT issues without the need for on-site support, saving businesses both time and money. 
  • It helps you keep your data safe – Integration of RMM with security software can help to improve your company’s security posture by automating tasks, such as vulnerability scanning and malware removal. 
  • A comprehensive view of your IT infrastructure – RMM software provides a detailed view of your entire IT infrastructure, which can help you identify and resolve issues before they cause downtime. 
  • It helps you meet compliance requirements – Companies should be actively monitoring their systems for compliance with government and industry regulations. And RMM software is one tool that can help you achieve compliance by automating tasks, such as vulnerability scanning and periodic reporting. 
  • It keeps you informed of emerging threats – RMM software and managed antivirus like Bitdefender can help you stay informed of emerging threats by providing information about the latest security vulnerabilities and how to address them.
  • Reduces downtime – RMM software can help reduce downtime by providing tools for quickly identifying and resolving problems.

How to Implement RMM

When it comes to implementing an RMM solution, there are a few things you need to keep in mind. First, you need to identify the right RMM platform for your company. There are many different RMM software on the market, so it’s important to find one that meets your specific needs.

Second, you need to make sure that your solution is compatible with your existing IT infrastructure. RMM solutions are typically designed to work with various devices and systems, but it’s still essential to check RMM software features and compatibility before purchasing.

Third, you need to train your staff to use the RMM solution. Most solutions come with comprehensive documentation and training materials, so take advantage of these resources.

Finally, you need to have a plan for when things go wrong. No matter how good your RMM solution is, there will always be times when things go wrong. Having a plan for handling these situations will help ensure that your business can recover quickly.

RMM software has come a long way since the early days of remote management tools. Today, RMM solutions are much more powerful and sophisticated, and they can be used to manage PCs and servers, routers, switches, storage systems, and more. With the rise of the cloud and the Internet of Things (IoT), more and more businesses are using RMM software to manage their networks and devices.

So why should you use RMM software? Here are some of the benefits.

Benefits of RMM for Companies

There are many benefits of using RMM software for businesses. Perhaps the most important is that it can help to prevent downtime.

By using an RMM solution, businesses can proactively monitor their devices for potential problems and take steps to address them before they cause significant issues. And for Small to Medium Businesses, RMM solutions can provide peace of mind by ensuring that your IT infrastructure is always up and running smoothly.

In addition, RMM software can help businesses save money by reducing the need for on-site support. By troubleshooting and fixing problems remotely, companies can avoid the costly process of dispatching technicians to their location.

Below are some more benefits of using RMM software, including:

  • Reduced downtime and improved network reliability
  • Better visibility and control of devices on the network
  • Faster problem resolution
  • Increased efficiency and productivity
  • Improved security posture
  • Centralized management and reporting
  • Ease of use and low cost of ownership

Best Practices for Implementing RMM Software

The majority of enterprises, when implementing RMM software, overlook the importance of change management best practices.

Change management is critical for the success of any software implementation, but it’s often overlooked in the case of RMM. That’s because most businesses view RMM as a purely technical solution and don’t realize that it can significantly impact company culture.

When implementing RMM software, it’s crucial to consider that not all RMM solutions are created equal. Each organization has unique needs, and the best RMM solution for one company may not be the best for another.

It’s also essential to have a goal before implementing RMM software. What do you want to achieve? Are you looking to improve network reliability, reduce downtime, or improve security posture? Define your goals and objectives, and select an RMM solution that aligns with them.

Once you’ve selected an RMM solution, it’s essential to plan out the rollout and ensure that everyone in the organization is on board. That includes stakeholders such as management, IT staff, and end-users.

Change can be difficult, and it’s essential to manage expectations and address any concerns that people may have about the new software.

Finally, be prepared for some growing pains. Any time you introduce new software into an organization, there will be a learning curve. Be patient and provide ample training and support to help employees adjust to the new system.

Bottom Line

Remote monitoring and management (RMM) software is a valuable tool for businesses of all sizes. It can help you increase efficiency, optimize your systems, and improve customer service. If you’re not currently using RMM, now is the time to consider implementing it. Our team at Syncro can help make the process easy and painless for you. We have years of experience helping companies like yours get the most out of their technology. Schedule a demo or test with a free 30-days trail and see actual results for your business.

A complete RMM solution, without he hassle. Learn more!

Caitlin Good

Denver-based content marketing manager for Syncro. Curator of new experiences: creating compelling and helpful content on the weekday, exploring nature and cities on the weekend.

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