Table of contents
- Purpose and Scope
- How to Contact Us
- Defining “Pii” or “Personal Information”
- Information We Collect
- How We Collect Personal Information
- How We Use Personal Information That We Collect
- Disclosure of Information
- How Long We Retain Your Personal Information
- How We Safeguard Your Information
- Your Rights and Choices Regarding Your Personal Information
- Other Websites
- Transfer of Data; Special Notice to Non-U.S. Users
- Sensitive Personal Information
- Policy on Children’s Information
- Additional Rights of Individuals in Certain Jurisdictions
- State-Specific Rights
- Country-Specific Rights
Purpose and Scope
This privacy policy (“Policy”) applies to the Services operated by Servably, Inc. (“Servably,” “we,” “our,” or “us”), including the Syncro remote-accessible managed service platform (the “Syncro Solution”); the Watchman Monitoring computer monitoring software (the “Watchman Software”); and/or the RepairShopr remote-accessible service management software (the “RepairShopr Service”), including as made available to you through our website(s), www.syncromsp.com, and RepairShopr.com, www.watchmanmonitoring.com, and any other website controlled by Servably that posts this Policy (collectively, the “Services”). The Policy is designed to tell you how we collect, use, store, and disclose personally identifying information (“PII” or “Personal Information”) (as further defined below) of customers, end users, and visitors to the Services (“User,” “you,” or “your”) so you can make an informed decision about using our Services. This Policy also describes the choices you can make about our use of your information.
PLEASE READ THIS STATEMENT BEFORE USING OUR SERVICES OR SUBMITTING ANY PERSONAL INFORMATION TO US. By accessing or using our Services, you represent that you are at least eighteen (18) years old and possess the legal right and ability to agree to this Policy, and you consent to the information collection and use practices described herein. If you do not agree to all of the terms and conditions of this Policy, you should not access or use the Services or disclose any Personal Information through the Services.
From time to time, we may revise or modify this Policy by posting a revised privacy policy on the Services and indicating on the privacy policy the date it was last updated. Your use of the Services following the posting of such changes or revised statement shall constitute your acceptance of any such changes. We encourage you to regularly review this Policy whenever you use our Services to determine if any changes have been made and to make sure that you understand how any Personal Information you provide will be used. This Policy is incorporated into and governed by our User Access and License Agreement, which is available here: https://syncromsp.com/service-terms/.
This Policy contains the following information:
- How to Contact Us
- Defining “PII” or “Personal Information”
- Information We Collect
- How We Collect Personal Information
- How We Use Personal Information That We Collect
- Disclosure of Information
- Personal Information We Disclose for Targeted Advertising
- How Long We Retain Your Personal Information
- How We Safeguard Your Information
- Your Rights and Choices Regarding Your Personal Information
- Other Websites
- Transfer of Data; Special Notice to Non-U.S. Users
- Sensitive Personal Information
- Policy on Children’s Information
- Additional Rights of Individuals in Certain Jurisdictions
- State-Specific Rights
- Country-Specific Rights
How to Contact Us
You can update your preferences and information in the following ways: by updating your contact information in your profile or account through the Services, or by contacting us at the e-mail address or phone number below. Additionally, if you have any questions or concerns about our use of your Personal Information, please do not hesitate to contact us through any of the methods below:
- Phone: +1 844-796-2766
- Email:
- Syncro Solution: help@syncromsp.com
- RepairShopr Service: help@repairshopr.com
- Watchman Software: support@watchmanmonitoring.comIf you are visiting any website that has posted this Policy in connection with your use of or interest in a particular product or service, we recommend that you contact the email address listed for that product or service in order to ensure the most efficient response.
- Web: Your Privacy Choices
- Address:
Servably, Inc. dba Synco
610 E. Zack Street
Suite 110-4034
Tampa, FL 33602
Defining “Pii” or “Personal Information”
Personal Information.
The terms “PII” and “Personal Information” are used interchangeably throughout this Policy, and in each case generally mean information that specifically identifies an individual or that otherwise relates to, describes, can reasonably be associated with or linked to a particular individual or household.
Anonymized Information.
We may collect and use non-personally identifiable in connection with your use of our Services. We may also use, and PII does not include, anonymized and aggregated information, which is data we may collect about the use of the Services or categories of users of the Services, but which is in no way personally identifiable and/or from which any PII has been removed. We collect aggregate data and other non-personally identifiable information for a number of purposes, including to conduct research and analysis to help us understand trends and user needs and to enhance, protect, and make informed decisions regarding the Services.
Information We Collect
Personal Information Collected.
We may collect the following categories of Personal Information from you, depending on your interactions with our Services and the choices you make, as further described below:
- Identifiers: Your name, postal address, email address, telephone number, unique personal identifier, online identifier, internet protocol (IP) address, account name, profile photographs.
- Demographic Information: Your country of residence.
- Financial information: Your name, billing address, and payment information (including credit or debit card type, expiration date, and certain digits of your card number).
- Professional or employment-related information: Place of work, current occupation, duration of occupation, position and/or title.
- Commercial information: Records of products and/or services purchased, obtained, or considered, or other purchasing or consumer histories or tendencies.
- Interactions: Information you submit to the Services, including emails or other communications you provide to us and information uploaded or provided to the Services.
- Internet or other electronic network activity information. For example:
- Browsing history. Data about the webpages you visit.
- Search history. Data about the search terms you enter.
- Device, connectivity, and configuration data. Data about your device and nearby networks, including regional and language settings.
- RMM data. Data related to the remote monitoring and management of devices and endpoints as facilitated by the Services.
- Geolocation data: Data about your device’s location, which may be inferred from your IP address. If you have enabled the location tracking features, location data may be collected when the mobile application is closed or not in use to.
Computer Information Collected.
When you use our Services, we automatically collect certain computer information by the interaction of your device or web browser with our Services. This can be Personal Information or non-personally identifiable information that is collected about you when you are using the Services, and may include:
- Date and time of any information you enter into our Services.
- URL information
- Cookie data or other tracking technology information
- IP address
- Types of devices you are using to access or connect to our Services
- Unique device IDs
- Device attributes
- Network connection type (e.g., Wi-Fi, 3G, LTE, Bluetooth) and provide
- Network and device performance
- Browser type
- Language
- Operating system
Further details about the technical data that is processed by us can be found below.
Cookies and Other Tracking Technologies.
Our Services use “Cookies.” Cookies are small data files that are downloaded onto your computer or mobile device when you use the Services, which are unique to your device. Your web browser stores Cookies in a manner associated with each website you visit. We or our third-party partners may use Cookies to recognize your web browser and tell us how and when you visit the Services, and to identify the areas of our Services that you have visited. Cookies help us learn which areas of the Website are useful and which areas need improvement. We also use Cookies and other technologies to enhance your online experience by eliminating the need to register multiple times for registration-required content. Finally, we may use Cookies to personalize the content that you see on our Services.
You can disable the use of Cookies by interacting with the Cookie banner that may appear at the bottom of our websites the first time you come to visit the website, and you can opt back into these Cookies through the same link. In addition, you can choose whether to accept Cookies by changing the settings on your browser or device, as discussed further in “Your Rights and Choices Regarding Your Personal Information,” below. We never place PII in Cookies.
Pixels, web beacons.
We or our third-party partners may use invisible pixels or beacons on our Services to count how many users access or use certain pages, features or content. This information is collected and reported in the aggregate. We may use this information to improve our current Services, and to develop new products or services.
Analytics.
Our Services use Google Analytics, Salesforce Pardot, Pendo, Inspectlet and other similar analytics service providers to collect information about the use of our Services and to analyze the activities of visitors to our Services and User interaction with our marketing campaigns. These analytics service providers collect and have access to information, including Personal Information, such as how often Users visit our Services, what pages of our Services Users visit, what marketing campaigns Users interact with, and what other websites any User used prior to coming to our Services. We use the information we get from these analytics service providers to improve our Services. We do not combine the information collected through the use of analytics applications with PII.
Access to and use of Personal Information by such third-party analytics providers may be further governed by their applicable privacy policies; for example, Inspectlet’s use of Personal Information is governed by the Inspectlet Privacy Policy. In regard to Google Analytics, the information generated by the Cookie about your use of our Services (including your IP address) will be transmitted to and stored by Google, Inc. on servers in the United States. Google, Inc. may also transfer this information to third parties where required to do so by law, or for processing the information on Google Inc.’s behalf. Google, Inc. will not associate your IP address with any other data held by Google, Inc.
Social Media.
You can choose to limit the data that third-party services (e.g., social media platforms) disclose to us using the options provided to you by the applicable third-party service (for example, the options provided by a social media platforms when you connect your social media account with our Services). You can also disconnect your use of our Services from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.
How We Collect Personal Information
We collect information from you both when you provide it voluntarily and also automatically when you use our Services. Most of the Personal Information we receive relates to your use of our Services, either as part of performing your job duties for your employer or employing organization, which has subscribed to the Services, or on your own behalf. We may also collect Personal Information from other sources, as described throughout this Privacy Policy.
We collect Personal Information from you and any devices (including mobile devices) you use when you use our Services, register for an account with us, or when you otherwise correspond with us or interact with us through the Services or engage or connect with us through one of our social media pages.
Generally, you control the amount and type of information you voluntarily provide to us when using our Services. For clarity, you must provide us with certain PII, including your name, email address, and phone number, in order to use certain Services and to make a request for particular resources or additional information. If you do not provide us with the requested PII in any of the foregoing circumstances or other similar situations, you acknowledge that we may not be able to provide our Services or respond to your questions or requests. We will offer you choices when we ask for PII, whenever reasonably possible. You are not required to provide us with any PII when you are just visiting the Services.
In addition, we may also collect or receive PII about you from third parties in connection with our Services, including from the following sources:
- Service providers (including hosting providers)
- Data analytics service providers
- Third-party data providers
- Email, chat, and other communications service providers
- Customer service providers
- Advertising providers
- Social media platforms
- Our customers, including managed service providers (for example, our customers may provide information to Servably including with respect to the User’s own customers, referred to herein as their “end customers”)
- Business partners
How We Use Personal Information That We Collect
Your Personal Information may be used by Servably in one or more of the following ways:
- To respond to your requests (including support requests).
- To tailor offerings to you and to otherwise support, personalize, and develop our Services.
- To create, maintain, customize, and secure your account with us.
- To publicly display information in a manner selected by our customers to their customers.
- To register a customer and process payments and to otherwise complete and/or facilitate any transaction you initiate via the Services. Credit card processing is performed by a PCI compliant third party processor and such financial information is not processed or retained by Servably.
- To have a record of who posted content to the Service.
- To communicate with you about products, services, and special offerings, including to send periodic emails with occasional company news, updates, or related product or service information.
- To analyze and manage our business.
- To help maintain the safety, security, and integrity of our Services, databases and other technology assets, and business;
- To fulfill a contractual obligation.
The following chart provides information about the types of Personal Information that we collect, the sources of the information, the purposes for which we used the information, whether the information has been disclosed for a business purpose, and the categories of third parties with whom we have shared this information in the last twelve (12) months.
| Information collected through use of our Services | ||||
|---|---|---|---|---|
| Type of Information | Categories of Sources | Business or commercial purposes for collection | Disclosed for a Business Purpose? | Third parties to whom Disclosed for Business Purpose |
| Identifiers such as real name, mailing or other postal address, email address, phone number, account name, unique personal identifier, Internet Protocol (IP) address or other similar identifiers. | Direct contact with users through the Services, phone, email, web form and social media; by customers of Servably on behalf of their end customers. | As described in this Policy, e.g., to provide you with requested materials and services, to provide our Services, to support communications, and for internal purposes. If you request materials from us but do not provide a means to contact you (phone or email address, for example), we will not be able to communicate with you. | Yes | Service providers, marketing and promotional partners, third-party analytics providers, and affiliates. |
| Demographic information such as your age and country of residence. | Direct contact with users through the Services, phone, email, web form, and social media; by customers of Servably on behalf of their end customers. | As described in this Policy, e.g., to provide you with requested materials and services, complete transactions, and for internal purposes. | Yes | Service providers and affiliates. |
| Financial information such as name, credit card number or debit card number, and billing address or other information related to a billing or payment transaction. | Direct contact with users through the Services; from subsidiaries and affiliates; and from service providers (including payment processors). | As described in this Policy, e.g., to provide you with requested services, or complete transactions, and for internal purposes. | Yes | Service providers and affiliates. |
| Professional or employment-related information (including your company and job title). | Direct contact with users through the Services, phone, email and social media; direct contact with business contacts. | As described in this Policy, to provide the Services. If you are using the Services on behalf of an organization or employer, but do not provide sufficient information for us to verify your relationship with your organization, we may restrict or prohibit your right to access or use the Services. | Yes | Service providers and affiliates. |
| Commercial information (including records of products or services obtained, or considered, or other purchasing or consuming histories or tendencies). | Services; Cookies and other tracking technologies; third-party data analytics providers; by customers of Servably on behalf of their end customers. | As described in this Policy, e.g., to provide you with requested materials and services, complete transactions, and for internal purposes. | Yes | Service providers and affiliates. |
| Interaction Information, meaning any information you submit to the Services, which may include your email address, phone number, first and last name, and other information provided to us in connection with the Services. | Direct contact with users through the Services, phone, email, and social media; direct contact with users via the users’ use of the Services; direct contact with business contacts. | As described in this Policy, e.g., to provide you with requested materials, services, complete transactions, and for internal purposes. | Yes | Service providers and affiliates. |
| Internet or other electronic network activity information, including, but not limited to, browsing history (data about the webpages you visit), search history (data about the search terms you enter), device, connectivity, and configuration data (data about your device and nearby networks, including regional and language settings), and information regarding a consumer’s interaction with an Internet Web site, application, form submissions, email unsubscribes and subscribes, email engagement or advertisement. | Services; Cookies and other tracking technologies; third-party data analytics providers. | As described above in “Computer Information Collected” regarding Cookies, e.g., for internal purposes and for marketing purposes. | Yes | Service providers, social media platforms, and other marketing and promotional partners, third-party analytics providers. |
| Geolocation data (data about your device’s location, which may be inferred from your IP address). | Services; Cookies and other tracking technologies. | As described in this Policy, including Cookies, e.g., for internal, marketing, and other operational and business purposes. | Yes | Service providers, marketing and promotional partners. |
In the table below, we expand on the reasons why we process your Personal Information and the associated legal basis we rely upon to legally permit us to process your information. We also set out the categories of information used for these purposes. We may inform you if we wish to process your existing information for a new and/or unrelated purpose other than as stated below.
| Why we process your information | Legal basis for the processing purpose (e.g., the business or commercial purpose for collection) | Categories of information used by Servably for the processing purpose |
|---|---|---|
| To provide our Services to you in accordance with our contract with you (the Servably User Access and License Agreement) and/or to otherwise fulfill the purpose for which you provide the Personal Information. |
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| To provide, support, personalize, and improve your experience with our Services, for example by providing customized or localized content, recommendations, support, and features through our Services. |
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| To create, maintain, customize, and secure your account with us. |
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| To understand how you access and use our Services to ensure technical functionality of our Services, to prevent or investigate security breaches or other potentially prohibited activities, develop new products and services, and analyze your use of our Services, including your interactions with applications or services made available, linked to, or offered through our Services. |
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| To provide you with support and to communicate with you for Services-related purposes such as regarding support issues, password retrieval, payment, and guides and information about your Services account. |
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| To communicate with you, either directly or through one of our service providers, for: marketing, research, to provide email updates, or other promotional purposes, via email, notifications or other messages, consistent with any permissions you may have communicated to us. |
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| To help maintain the safety, security, and integrity of the Services and any other products and services, including our databases and other technology assets, and business. |
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| We may use your general location information to provide you with features or other content based on your location. |
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| We may use information about your use of our Services, including pages viewed, length of user session, and content accessed, in order to compile overall statistics about how users interact with our Services and content they find useful in order to enable us to analyze how our Services are being used and how we can improve them. |
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| For us to comply with our legal obligations, including to respond to law enforcement requests and to assess compliance with our regulatory requirements, e.g., using user data in the aggregate to assess our obligations under applicable data security and privacy requirements. |
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Legitimate interests.
Where we rely on legitimate interests as the reason for processing your Personal Information, we carry out a balancing exercise to make sure your rights as an individual are not impacted unnecessarily.
We consider that it is reasonable for us to process your Personal Information for the purposes of our legitimate interests when, on balance, (a) we process your Personal Information only so far as is necessary for such purpose, and your rights and freedoms do not outweigh such purposes, and (b) it can be reasonably expected for us to process your Personal Information in this way. For example, we have a legitimate interest in processing your Personal Information where:
- We need the information to respond to your inquiries or to send you information; and
- We would be unable to provide our Services without processing your information.
Disclosure of Information
We disclose non-personal information with third parties at our discretion. We do not sell or rent any PII of any consumers or users of our Services (including the Personal Information of consumers under 16 years of age) to third parties and have not done so. In connection with our Services, we may disclose your Personal Information with certain third parties who we engage for business purposes to help us run our business and perform the Services, including under the following circumstances:
- Software and service providers we use to operate our Services and infrastructure, including web hosting providers, analytics providers, and payment processors.
- Service or offering-related service providers.
- Affiliates, subsidiaries, joint ventures, or other companies under common control with Servably.
- Marketing service providers we may use to communicate with you.
- Advertising service providers.
- Analytics service providers.
- Other third parties if you have indicated to us that you wish to receive information from such parties or with whom you expressly request us to disclose your Personal Information.
You should also note that information that you provide to us for posting to the Services will be posted for display in the manner you select. Your posting of such information to our Services constitutes your consent to display such information in such manner.
We also may disclose Personal Information when we are required to or we believe it is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply this Policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our or our customers’ rights, property or safety; to protect our customers from fraudulent, abusive, or unlawful use of our Services; or if we believe that an emergency involving the danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of personal information.
Further, information about our customers, including Personal Information, may be disclosed as part of any merger, acquisition, debt financing, sale of Servably assets, as well as in the event of an insolvency, bankruptcy or receivership in which personally identifiable information could be transferred to third parties as one of the business assets of the Servably.
How Long We Retain Your Personal Information
We will retain your Personal Information for as long as is necessary for the legitimate business purposes set out in this Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Following termination or deactivation of your account on the Services, we may retain your Personal Information for a reasonable time for archival purposes. Additionally, we may continue to store your Personal Information contained in our standard back-ups.
We will also retain anonymized information for internal analysis purposes. Such anonymized information is generally retained for a shorter period of time, except when anonymized information is used to strengthen the security or to improve the functionality of our Services or products or we are legally obligated to retain such anonymized information for longer periods.
How We Safeguard Your Information
Servably endeavors to secure your personal information from unauthorized access, use or disclosure by putting into place physical, electronic and managerial procedures to safeguard the information we collect through this Services. Please be aware, however, that despite our efforts, no security measures are 100% perfect or impenetrable. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk.
Your Rights and Choices Regarding Your Personal Information
Marketing Preferences.
By providing your telephone number and/or email address to us, or otherwise communicating with us via the Services, you consent to receive phone calls and/or emails from us or on behalf of us or our affiliates. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us or by contacting us as set forth in “How to Contact Us” above. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
Personalized Advertising.
If you do not wish to participate in our advertising personalization programs, you can opt-out by interacting with the Cookie banner (the Cookie banner may appear at the bottom of our Site the first time you come to visit the Site and may appear in the footer of our Site), or through disabling ad cookies through your browser settings.
You also may opt out of receiving interest-based ads from Amazon, Facebook and Google. You will continue to see ads on each platform, but they will not be personalized as a result of your actions on our website. Please visit the links below if you wish to opt out or update your preferences:
Please note that we and other companies may still collect information when you are online, and opting out through these mechanisms does not opt you out of being served advertising. You will continue to be served generic ads while online.
Geolocation.
The precise geographic location of your device may be transmitted to our servers in real time any time that our mobile applications are running (even if you are not actively using an app or it is minimized on your device). You may stop allowing us to have access to your device’s location information by accessing the app’s location settings on your device and setting your device not to provide its location with us.
Cookies; “Do Not Track”.
As noted above in “Computer Information Collected” above, you can choose whether to accept Cookies by changing the settings on your browser or device. If you choose to disable Cookies, your experience with the Services may be impaired and some features may not work as they were intended.
Additionally, some web browsers have “Do Not Track” settings that enable you to request that our Services does not track your movement within our Services. However, these features are not yet uniform, so we do not currently respond to such settings when transmitted to and detected by our Services. Therefore, if you opt to activate your browser’s “do not track” feature in your web browser, we and our third-party providers may continue collecting information about your online activities as described in this Policy. This does not change our compliance in any other way with our Policy. You may opt to activate your browser’s do not track settings.
Depending on where you live, you may have certain rights with respect to Personal Information that we have collected and used under certain circumstances. Please see “State-Specific Rights” below for information about those rights and how to exercise them with respect to your Personal Information.
Other Websites
This Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third party websites, services and applications that are linked or made available on our Services, including any social media services (“Third Party Services”). You understand that these websites are not under our control and are not subject to our Policy, and you should exercise caution when deciding to disclose any Personal Information through those Third Party Services. We encourage you to be aware when you leave our Services and to read the privacy policies of any third-party website carefully. Similarly, if you entered the Services through a Third Party Service, we are also not responsible for the privacy practices of that Third Party Service, and you should review the privacy policy of the originating service before providing any personal information to that Third Party Service. This privacy policy applies solely to information collected by us.
By providing a link to a Third Party Service, we are not endorsing or attempting to associate with any other entity, their content or services, or the persons or entities associated with those other websites. We provide links to these third-party websites solely for your convenience, and we are not responsible for the content, privacy policies, actions, or security of any Third Party Service. You also agree and acknowledge that Servably will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, services, resources or goods on or through any such Third Party Service. You acknowledge that your use and access of these other websites is solely at your own risk.
Transfer of Data; Special Notice to Non-U.S. Users
Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and are visiting the Services, you should be aware that your Personal Information will be transferred to the United States, the laws of which may be deemed by your country to have inadequate data protection. Additionally, we engage third-party service providers to support, develop, and maintain our Services who may have access to your Personal Information as part of the services provided to Servably; some of those third-party resources are located in Argentina, Canada, Colombia, the European Union, India, Philippines, and South Africa. If you are located in a country outside of the United States and choose to provide information to us, your consent to this Policy followed by your submission of such information (including Personal Information) represents your agreement to that transfer.
We will take all the steps reasonably necessary to ensure that your PII is treated securely and in accordance with this Policy and no transfer of your PII will take place to an organization or a country unless there are adequate controls in place including the security of your data and other PII.
Sensitive Personal Information
We ask that you not send us, and you not disclose, any sensitive personal information as this term is defined under applicable data protection and privacy laws (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, precise geolocation, criminal background or trade union membership) on or through the Services or otherwise to us.
If you send or disclose any sensitive personal information to us, we will delete any and all such sensitive personal information. You must not submit such content to our Services.
Policy on Children’s Information
The Services are not intended for use by anyone under the age of 16, particularly children under the age of 13 (“Children” or “Child”). By using the Services, you represent that you are at least 18. If you do not meet this age requirement, please do not access or use the Services. We do not knowingly collect Personal Information from Children, and we do not target the Services to Children. For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to Children, please visit the Federal Trade Commission’s website. You acknowledge that we do not verify the age of our visitors not have any liability to do so.
If you are a parent or guardian and you are aware that your Child has provided us with PII, please contact us at any of the methods set forth under “How to Contact Us” above. We may ask for proof of identification before we remove any information to prevent malicious removal of account information. If we discover on our own that we have collected PII from a Child without verification of parental consent, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. If you are a Child, please seek the permission of a parent or guardian before accessing our Services.
Additional Rights of Individuals in Certain Jurisdictions
Depending on where you live, you may have certain rights with respect to your Personal Information that we have collected and used. For residents of certain U.S. states, additional information regarding the rights you may have and how to exercise these as set forth in the “State-Specific Rights” or “Country-Specific Rights” sections below.
If you want to exercise any of the rights listed in the applicable sections below and you are a resident of a jurisdiction providing you such rights, please contact us as set forth in “How to Contact Us” above or by visiting the webform at: “Your Privacy Choices“.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. Please understand that we are required to verify your request and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. To verify that an authorized agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us. We will deny requests from agents that do not submit proof of authorization from you.
Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
State-Specific Rights
If you are a resident of a state that confers certain rights with respect to your Personal Information, those rights may include the following:
- The right to know particular information regarding our use of your Personal Information in the past 12 months.
- The right to request access to your Personal Information.
- The right to receive a copy of your Personal Information.
- The right to request that we erase your Personal Information when we no longer need such data in connection with our Services.
- The right to request the correction of your inaccurate Personal Information. You may also update or change your information under your account settings.
- The right to opt out of sales or sharing of your Personal Information. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet web page link: Your Privacy Choices.
- The right to limit the use or disclosure of your Sensitive Personal Information to that use which is necessary to provide the Services. To exercise the right to limit the use or disclosure, you (or your authorized representative) may submit a request to us. For clarity, we do not collect Sensitive Personal Information.
- The right to appeal our refusal to take action on a previous rights request.
- The right to non-discrimination for exercising your rights.
When you or someone legally authorized to act on your behalf, make a consumer request related to your Personal Information, you can expect the following:
- We will verify your identity. You will need to provide us with certain information, as relevant, so that we can verify that you are who you say you are. Which information may depend on the type and sensitivity of information subject to the request.
- We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us as set forth in the “How to Contact Us” section above.
- We will respond to your request within the legally required amount of time. If necessary, we may need additional time to respond where allowed by law, but we will reply either way within the legally required period and, if we need an extension, we will explain why.
- In certain cases, a request may be denied. For example, if we cannot verify your identity or if providing you with the information could create an unreasonable risk to someone’s security (for example, we do not want very sensitive information disclosed inappropriately). If we deny your request, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable request does not require you to create an account with us. We will only use any Personal Information provided in a verifiable request to verify the requestor’s identity or authority to make the request.
California Residents’ Privacy Rights
This section applies solely to visitors and users of our sites and Services who reside in the State of California. The California Consumer Privacy Act, which has been amended by the California Privacy Rights Act and regulations enacted thereunder (collectively, the “CCPA”), is a law intended to enhance privacy rights and consumer protection for residents of the state of California. The CCPA applies to certain business entities that do business in California. For further details on the types of Personal Information we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or disclosing PII), other individuals and business with whom we disclose PII, and the specific pieces of PII that we have collected about you, please visit the “Information We Collect” section above.
The following rights apply to all California residents (but not including legal entities, such as companies):
- The right to know about Personal Information collected, disclosed, and/or sold.
Residents of California have the right to request that we disclose what Personal Information we collect, use, disclose, and (to the extent applicable) sell. This is called the “Right to Know”. Under the Right to Know, you can request a listing of:
- The categories of your Personal Information that we have collected,
- The purpose of such use,
- The categories of sources for that information,
- The categories of third parties to whom we have disclosed your Personal Information,
- The expected retention period for the categories of your Personal Information,
- If we have collected Personal Information from another source, available information about that source,
- If we have disclosed your Personal Information for a business purpose, a list identifying the Personal Information categories that each category of recipient obtained,
- If we have sold or shared your Personal Information, a list identifying the Personal Information categories that each category of recipient purchased or received.
For clarity, Servably does not sell the Personal Information of any consumers, nor does it sell or share the Personal Information of minors under 16 years of age and has no actual knowledge of any such sales or disclosures.
For further details about this information, please visit “Information We Collect” section above. If you would like additional information under your Right to Know, you may contact us as set forth in the “How to Contact Us” section above or you may submit a request using any of the methods described in “Requests under CCPA” below.
- The right to access and receive a copy of your specific Personal Information.
Residents of California have the right to request that we provide a portable copy of the Personal Information that we collect, use, disclose, and (to the extent applicable) sell. This is called the “Right to Access”. Under the Right to Access, you can request a listing of the types of Personal Information that we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or disclosing personal information), other individuals and businesses with whom we disclose Personal Information, and the specific pieces of Personal Information that we have collected about you. For further details about this information, please visit “Information We Collect” section above or submit a request using any of the methods described in “Requests Under CCPA” below. - The right to request that we erase your Personal Information when we no longer need such data in connection with our Services.
Residents of California have a right to request the deletion of their Personal Information collected or maintained by us. If you would like information about your right to be deleted, you may contact us as set forth in the “How to Contact Us” section above or you may submit a request to delete using any of the methods described in “Requests under CCPA” below. - The right to request the correction of your inaccurate Personal Information. You may also update or change your information under your account settings.
Residents of California have the right to request that we correct Personal Information that we collect, use, and disclose, and (to the extent applicable) sell. This is called the “Right to Correct”. Under the Right to Correct, you can request a correction of any inaccurate Personal Information, and we will use commercially reasonable efforts to correct this information.
If you would like additional information under your Right to Correct, you may contact us as set forth in the “How to Contact Us” section above or you may submit a request to correct using any of the methods described in “Requests under CCPA” below. - The right to opt out of sales or sharing of your Personal Information.
Residents of certain U.S. states, including California, have a right to opt-out of the sale and/or cross-context behavioral advertising uses of their Personal Information by us. Servably does not, however, sell Personal Information, so certain aspects of this right may not be relevant to Personal Information we may have about you. For more information about your right to opt-out, please contact us as set forth in the “How to Contact Us” section above or you may submit a request using any of the methods described in “Requests Under CCPA” below. - The right to limit the use or disclosure of your Sensitive Personal Information to that use which is necessary to provide the Services.
Residents of California have a right to limit the use or disclosure of sensitive Personal Information by us. For clarity, however, we do not collect or use Sensitive Personal Information. - The right to non-discrimination for the exercise of your privacy rights.
You have a right not to receive discriminatory treatment by us for exercising any of your privacy rights conferred by your state’s consumer privacy laws. We will not discriminate against any consumer because such person exercised any of the consumer’s rights under these privacy laws, including, but not limited to:- denying goods or services,
- charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties,
- providing a different level or quality of goods or services, or
- suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services.
Requests under CCPA
To make a request, please submit a verifiable request to us by sending us an email at help@syncromsp.com, help@repairshopr.com, or support@watchmanmonitoring.com, or by calling us at +1 844-796-2766, or you may visit our webform, Your Privacy Choices.
You may only make a verifiable request for access or data portability twice within a twelve (12) month period.
The verifiable request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Texas Residents’ Privacy Rights
This section applies solely to visitors and users of our sites and Services who reside in the State of Texas. The Texas Data Privacy and Security Act (the “TDPSA”), is a law intended to enhance privacy rights and consumer protection for residents of the state of Texas. The TDPSA applies to certain business entities that do business in Texas. For further details on the types of Personal Information we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or disclosing PII), other individuals and business with whom we disclose PII, and the specific pieces of PII that we have collected about you, please visit the “Information We Collect” section above.
The following rights apply to all Texas residents (but not including legal entities, such as companies):
- The right to confirm whether we process your Personal Information.
Residents of Texas have the right to know whether we process their Personal Information. This is called the “Right to Know”.For further details about this information, please visit “Information We Collect” section above. If you would like additional information under your Right to Know, you may contact us as set forth in the “How to Contact Us” section above or you may submit a request using any of the methods described in “Requests under TDPSA” below. - The right to receive access to your Personal Information.
Residents of Texas have the right to request that we provide a portable copy of the Personal Information if the information is in digital format. This is called the “Right to Access”. For further details about this information, please visit “Information We Collect” section above or submit a request using any of the methods described in “Requests Under TDPSA” below. - The right to request that we erase Personal Information about you.
Residents of Texas have a right to request the deletion of their Personal Information collected or maintained by us. If you would like information about your right to be deleted, you may contact us as set forth in the “How to Contact Us” section above or you may submit a request to delete using any of the methods described in “Requests under TDPSA” below. - The right to request the correction of your inaccurate Personal Information. You may also update or change your information under your account settings.
Residents of Texas have the right to request that we correct Personal Information that we collect, use, disclose, and (to the extent applicable) sell. This is called the “Right to Correct”. Under the Right to Correct, you can request a correction of any inaccurate Personal Information, and we will use commercially reasonable efforts to correct this information.If you would like additional information under your Right to Correct, you may contact us as set forth in the “How to Contact Us” section above or you may submit a request to correct using any of the methods described in “Requests under TDPSA” below. - The right to opt out of targeted advertising or sales of your Personal Information.
Residents of certain U.S. states, including Texas, have a right to opt-out of the sale and/or cross-context behavioral advertising uses of their Personal Information by us. Servably does not, however, sell Personal Information, so certain aspects of this right may not be relevant to Personal Information we may have about you. For more information about your right to opt-out, please contact us as set forth in the “How to Contact Us” section above or you may submit a request using any of the methods described in “Requests Under TDPSA” below. - The right to appeal our refusal to take action.
Residents of Texas have a right to appeal if the individual’s privacy rights-related request is denied in whole or in part. If Servably denies any of your requests, or does not respond as described above, you may appeal such refusal or inaction. As part of your request verification, we will request that you provide the reason for the appeal and/or other information regarding your request.For more information about your right to appeal, please contact us as set forth in the “How to Contact Us” section above, or you may submit a request using any of the methods described in “Requests Under TDPSA” below.
Requests under TDPSA
Texas residents may exercise the above rights by sending us an email at help@syncromsp.com, help@repairshopr.com, or support@watchmanmonitoring.com, or by calling us at +1 844-796-2766. You may also visit our webform, Your Privacy Choices.
You may only make a verifiable request for access or data portability twice within a twelve (12) month period. The verifiable request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Country-Specific Rights
If you are a resident of a country that confers certain rights with respect to your Personal Information, those rights may include the following depending upon where you live:
- The right to request access to your Personal Information held and used by us.
- The right to receive a copy of your Personal Information.
- The right to request that we erase your Personal Information when we no longer need such data in connection with our Services or, with respect to “special categories” of Personal Information, if you withdraw consent to our use of such information.
- The right to request the correction of your inaccurate Personal Information. You may also update or change your information under your account settings.
- The right to object to the processing of your Personal Information where Servably is not using it to perform a task carried out in the public interest, in the exercise official authority vested in Servably, or as necessary for our legitimate interests.
- The right to request the restriction of processing under certain circumstances (e.g., suspend our use of your Personal Information).
- The right to withdraw your consent to the processing, where processing of your Personal Information was conducted pursuant to your prior consent to such processing.
- The right to lodge a complaint with a supervisory authority, if you are located in the European Union, Switzerland or the United Kingdom, or challenge our compliance with applicable data protection law if you are located in Canada.
If you want to exercise any of the rights listed in the applicable sections above and you are a resident of a jurisdiction providing you such rights, please contact us as set forth in “How to Contact Us” above.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
The General Data Protection Regulation or Regulation (EU) 2016/679 (“GDPR”), the Federal Act on Data Protection of 25 September 2020 (the Swiss “FADP”) and the Data Protection Regulation as incorporated into the European Union (Withdrawal) Act of 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 (SI 2019/419); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) (collectively, “UK Data Protection Legislation”), and some United States state data protection laws, make a distinction between organizations that process personal data for their own purposes (known as “Data Controllers”) and organizations that process personal data on behalf of other organizations (known as “Data Processors”). Servably only acts as a Data Controller for very limited types of data, such as the information you enter when you register an account on our website or Services, or the information you submit when purchasing our software or other Services.
When Servably Acts as a Data Controller
When we process your data as a Data Controller, the following applies.
We collect, use, and share your personal data where we are satisfied that we have an appropriate legal basis to do this, as further described in “How We Use Personal Information that We Collect” above. Those legal bases may be because:
- Consent: Our use of your personal data is in accordance with your consent. If we process your personal data based on consent, you will be asked for said consent at or before the time of data collection. You may withdraw your consent at any time, and will not suffer any detriment for withdrawing your consent.
- Contract: Our use of your personal data is to fulfill a contract between us and you.
- Legal Obligation: Our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we have (for example, where we are required to disclose personal data to a court); or
- Legitimate Interest: Our use of your personal data is for a legitimate interest of ours, such as fraud prevention and ensuring our network’s security.
When Servably Acts as a Data Processor
Where we process your data in our capacity as a Data Processor, the processing of your data will not be governed by the foregoing provisions (“When Servably Acts As Data Controller”), but you can contact the Data Controller directly to learn about their processing of your information and to exercise your rights, or we will forward your request directly to them at your request.
Servably’s “privacy by design” approach requires that our default user data protection levels be at the highest setting by default. In the unlikely event of breach, Servably will notify data subjects and Supervisory Authorities (SAs) in the EU according to procedures provided in GDPR Articles 33 and 34.