Help Desk Software for MSPs & IT Teams
Syncro’s IT management platform delivers the essential features to strengthen your back-office operations and run a more efficient Help Desk. Supercharge your user and end-client efforts with end-to-end ticket management, powerful automations, customer communications, and more.
“[I] wouldn’t know what to do without it! The ticket management is great. Tickets can be assigned internally, or by customers through email or via desktop app. Mobile alerts allow me to respond to new issues quickly.”
— Chris H., MSP owner
Your Help Desk Just Got a Lot Smarter
Leverage advanced automation, intelligent ticketing, worksheets, and other helpful features to speed up resolution times and deliver world-class service to users.
Smart Ticket Management
Automatically create, intelligently assign, prioritize, and route tickets to the appropriate resources for resolution, with Syncro-built AI functionality that does the heavy lifting behind the scenes.
Automation
Build automated workflows, execute scripts, configure triggers and alerts, and more — transforming tickets into actionable tasks and improving resolution times.
Ticket Worksheets
For repetitive tasks, attach any number of customized ticket worksheets to your tickets — enabling unique task-based flows to standardize your work. Perfect for onboarding, recurring services, and any task-based work that benefits from standardization.
Client Communications
With multiple ways to create tickets, a customizable user-facing portal, live chat, and communication history, Syncro keeps you connected to your users throughout the entire support process.
Discover Other Syncro PSA Features
Billing
Spend less time on administration, improve accuracy, and get paid for your work faster.
Ticketing
Take a closer look at Syncro’s smart ticketing features and discover how they can supercharge your help desk efforts.
Integrations
Seamlessly connect Syncro to the rest of your stack to support remote access, communication, security, and more.
Try Syncro for Free!
Take us for a test drive and discover how our integrated IT management platform can amplify your day-to-day efficiency. Whether you lead a growing MSP or a busy IT team, our intelligent RMM, PSA, and other smart features can save you time without compromising service delivery.
Try Syncro for Free!
Take us for a test drive and discover how our integrated IT management platform can amplify your day-to-day efficiency. Whether you lead a growing MSP or a busy IT team, our intelligent RMM, PSA, and other smart features can save you time without compromising service delivery.
