Newest Updates

Explore our newest updates that are live and ready for you to use. To view the complete Syncro release notes with more detailed information, click the button below.

Tech Utilization Reporting

Generate reports detailing the output of all recorded time for your technicians.

Syncro Mobile – Asset Details & Scripts

Access additional Asset details such as hardware specifications, and custom field data. Execute and schedule scripts.

Quickbooks Online Payment

Adds support to enable partners to leverage Quickbooks Online Payment collection through Quickbooks Online’s Portal.

Non-Billable Time Tracking

Enable technicians to enter time that is non-billable as part of a project or other work.

Windows Patching Category Optimizations

An update to how Syncro scans and generates information on available patches to ensure even more accurate reporting and automated patching.

Ticket Sentiment*

AI powered ticket sentiment ratings so you can easily see how your customers are feeling about the support they are receiving.

Ticket Index Page Updates

Adds new filtering and grouping options to Ticket Views. Including Ticket Views by Customer Type, Ticket Views for all tickets with SLAs, and Ticket Views to include tickets without any Issue Type.

Customer Portal Branding Updates

Includes additional branding color options for the customer portal as well as better support for your company logo.

Real-Time Ticket Automation – Update Triggers*

Build ticket automation to run actions on your tickets in real time when updates to your tickets occur, including: ticket status changes, technician assignment changes, priority changes, and when tags are added to your tickets.

Ticket Collaboration

Enables technicians to better collaborate on tickets by adding more notification options and supporting the ability to mention other techs as well as customer contacts in ticket communications.

Example of how to mention a tech within Syncro's ticket communication feature for better collaboration

Easily find information from ticket notes and data using advanced conversational search technology. Whether it’s looking for a ticket you fixed last month, or the most recent tickets you fixed for a particular customer.

Example of how to use Syncro's Smart Ticket Search feature to find important info quickly and easily.

Guided Ticket Resolution*

Automatically classifies tickets by type using Syncro’s specially trained AI model, enabling powerful ticket automations and recommendations for remediation steps.

Syncro's AI-trained model auto categorizing a "main office printer issue" based on ticket info

Mobile App

A full redesign of the mobile app for iOS and Android for quickly and easily working on tickets and securely accessing and controlling your managed devices with Splashtop.

Side-by-side screenshots of Syncro's mobile app showing a screen for "home" and for "ticket"

Managed Microsoft Defender Antivirus

Subscription add-on to take full control of Microsoft Defender Antivirus on your Syncro-managed Windows agents and stay notified when threats are detected.

Accessing Managed Microsoft Defender Antivirus in the Syncro App Center