Andy Cormier, Author at Syncro

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Andy Cormier

My passion and expertise lie in empowering MSPs to achieve unprecedented levels of profitability. As an industry veteran, I love bringing innovative strategies to the table for our partners, and enjoy nothing more than savoring the tears of our competitors.

More from Andy

Jun 24, 2024 | By Andy Cormier

What Most People Won’t Tell You About MSP Billing Models

Pricing & Profitability

There are 3 primary MSP billing models — here’s what most people won’t tell you about them. This intel and advice can save your profitability.

16 Min Read

Mar 26, 2024 | By Andy Cormier

MSP Pricing and Packaging: Why Fixed Plans Are a Losing Strategy

Pricing & Profitability

Offering fixed pricing and packaging in your MSP will cap your revenue and stunt your business growth. Here’s why.

10 Min Read

Oct 19, 2023 | By Andy Cormier

Syncro Expands Partnership With Acronis

Syncro News & Updates

Syncro is excited to share that we’ve expanded on our Acronis partnership. Read more to learn what’s changed and how it positively impacts your business.

Nov 15, 2022 | By Andy Cormier

MSPs, Here’s How to Hire Your First Technician

Business Operations

Hiring your first technician is an investment in your MSP. Here’s how to make a smart choice that will help your business grow.

Nov 1, 2022 | By Andy Cormier

How to Use Customer & Technician Efficiency Reports to Grow Your MSP’s Profit

Syncro News & Updates

Learn to spot strengths & weaknesses in your MSP business and action the info from customer & technician efficiency reports.

Oct 11, 2022 | By Andy Cormier

How Do MSPs Prove Their Worth? It Ain’t QBRs.

Business Operations

QBRs try to push an MSP’s value by focusing on arbitrary numbers the client rarely, if ever, has the context to quantify. Use this method instead to keep clients forever.

Sep 20, 2022 | By Andy Cormier

The Only True Method of Measuring MSP Success

Business Operations

There’s an MSP success metric that works across MSPs of any size, under any situation, without exception. It’s your labor revenue per full-time employee.

Aug 9, 2022 | By Andy Cormier

Product Enhancement: Subscribe Another Technician to a Ticket

Syncro News & Updates

Technicians can now subscribe other technicians to their tickets, simplifying the ticketing notification process.

Aug 3, 2022 | By Andy Cormier

July 16 – 21 2022 Release Notes

Feature Updates: We released Customize Tab Order Per User Bug Fixes: Alerts and Notifications Resolved a short-duration issue where SMS Text Messages to certain carriers were...

Jul 28, 2022 | By Andy Cormier

Product Enhancement: Customize Tab Order Per User

Syncro News & Updates

Syncro now allows you to customize the order and visibility of tab items on a per-user level.

Jul 21, 2022 | By Andy Cormier

July 1- 15 2022 Release Notes

Feature Updates: Report Builder List Blocks now support 100, 250, and 500 records We released Add Time on Behalf of Another Technician You can now view Customer Names on ticket...

Jul 20, 2022 | By Andy Cormier

June 2022 Release Notes

Asset Management Resolved an issue where searching for a custom asset field (checkbox type) did not return the expected results Integrations Resolved an issue where disabling a...

Jul 13, 2022 | By Andy Cormier

Product Enhancement: Customer Name In Ticket Comments

Syncro News & Updates

When a new ticket comment arrives, it will now clearly denote who the comment came from.

Jul 11, 2022 | By Andy Cormier

May 2022 – Part II – Release Notes

Alerts and Notifications: Resolved an issue where an asset would continue to send alerts, even if their policy was changed to no longer send alerts Customer Portal: Resolved an...

Jun 29, 2022 | By Andy Cormier

Product Enhancement: Add Time on Behalf of a Technician

Syncro News & Updates

Syncro has now added the ability to add ticket time and notes on behalf of a technician! The new capability allows MSP owners and billing admins to add missed time on tickets as...

May 23, 2022 | By Andy Cormier

May 2022 Release Notes

Issues Resolved: Assets: Resolved a condition that caused a “500 error” when attempting to edit Assets with a specific custom field name Backgrounding Tools: Updated RMM...

Apr 28, 2022 | By Andy Cormier

Syncro Announces Discontinuation of Syncro Backups

Syncro News & Updates

At Syncro, our goal is to continually deliver the highest-quality MSP Platform for our valued community. As our products grow and mature, we must also look at our current...

Apr 21, 2022 | By Andy Cormier

Product Enhancement: Assets “Sync Asset Data”

Syncro News & Updates

Syncro continues to get better - all thanks to our community. You've asked and we're here to deliver. Starting today, April 21, 2022, Synco has added a new "Sync Asset Data"...

Apr 11, 2022 | By Andy Cormier

OS Patch Management – Major Feature Update

Syncro News & Updates

Syncro is excited to announce that we've added new features to our OS Patch Management functionality. With OS Patch Management (2.0), your business can customize your OS Patch...