Blog  |  Syncro,

Product Enhancement: Customer Name In Ticket Comments

Release Updates

We’re excited to announce we’ve updated how incoming ticket comments are handled within our platform.

When a new ticket comment arrives, it will clearly denote who the comment originated from, which is particularly useful for knowing who responded when multiple users are included on the same ticket.

This feature is now enabled on your account, so you can begin enjoying this enhancement today!

Check out our feature video for more details.

Andy Cormier, Syncro

Andy Cormier

Andy Cormier is Syncro’s Partner Development Director and author of So You Want to Be an MSP. Proud Texan who spends his evenings getting drunk on the tears of his competitors.

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