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Endpoint Management Software: 5 Top Platforms in 2024

MSPs may have clients with thousands of endpoints across multiple time zones. Managing all of those devices manually would be impossible, and that’s why endpoint management software is so important.

In this post, we’ll talk about key features to look for in endpoint management software, some of the top platforms for managing endpoints, and how MSPs can boost profitability with the right software. Let’s dive in.

What is endpoint management software?

Endpoint management software is a platform that helps MSPs monitor, secure, and troubleshoot client devices. It includes automation that scans client devices for malware, applies patches, and detects unusual or unauthorized activity.

What to look for:

Transparent pricing

Some endpoint management software pricing is based on the total number of endpoints and requires customers to sign a service agreement. The problem with this type of pricing model is that MSPs can easily become locked into an agreement that becomes cost-prohibitive as they take on more clients.

Look for straightforward, no-contract pricing based on the number of users, not the number of endpoints.

IT ticketing

Tracking IT tickets is one of the most challenging aspects of running an MSP business. But with the right endpoint management software, this essential function is much easier to manage.

Look for a platform that lets you manage ticketing with features like automated routing, status updates for clients, and reporting that shows your team’s average time for ticket resolution.

Robust automation

Many routine tasks require no human intervention, if you have the right endpoint management software. You can automate patch management, routine maintenance, and even set rules that trigger alerts and fixes for common security vulnerabilities.

RMM functionality

Managing multiple endpoints sometimes requires MSPs to remotely troubleshoot client devices in real-time. When a problem arises that automation can’t fix, you’ll appreciate having a lightning-fast RMM tool that lets technicians keep client endpoints functional and secure.

Keep in mind that some endpoint management software might offer only remote desktop protocol (RDP), which doesn’t allow MSPs to access Mac or iOS devices. So if you want RMM functionality that accommodates all operating systems, look for one-click, license-free remote access.

PSA capabilities

Keeping track of unbilled ticket items and one-off tasks can be complicated for MSPs juggling multiple clients and endpoints. Some endpoint management software includes PSA features that translate tasks into billable items and automatically add them to invoices.

Security

The best endpoint management software has security measures in place that safeguard client endpoints and data. When choosing a platform, review how a software provider enhances security and responds to new vulnerabilities.

5 top endpoint management solutions in 2024

Now let’s take a look at some of the best endpoint management platforms in 2024.

Syncro

Best for: All-in-one MSP operations

Syncro is more than just endpoint management software — it includes everything MSPs need to manage operations. Driven by MSP feedback and supported by rapid feature releases, Syncro is continuously evolving to exceed MSP expectations and help MSPs work more efficiently.

In addition to phone, chat, and ticket support, Syncro has thriving community forums and a user-friendly knowledge base to help customers get the most out of its product. And with numerous integrations, MSPs can connect all of their disparate systems through Syncro for optimal efficiency and visibility.

Key features:

  • Automated remediation
  • Remote CMD and PowerShell access
  • Contract and SLA management
  • Powerful scripting engine
  • Cross-platform scripting
  • One-click remote access with free Splashtop integration
  • Invoicing, payment processing, and automated reconciliation
  • Unlimited RMM agents for Mac and Windows endpoints
  • Client portal and CRM features
  • Robust automated ticketing system
  • Detailed reporting
  • Secure offsite backup
  • SOC 2 compliance

Pricing: $129/user/month

NinjaOne

Best for: Help desks

Unlike Syncro, NinjaOne isn’t exclusively for MSPs, so it lacks some of the features MSPs might want (like an integrated billing engine). But it includes many of the features help desks might need to manage requests and updates for internal users, both onsite and offsite.

NinjaOne does have a Discord community but lacks a knowledge base and doesn’t explicitly state what type of support is available. It does have a lot of content in its resource library, for IT teams that are looking for general information instead of immediate solutions.

Key features:

  • Ticketing management
  • Self-service portal
  • Secure remote access
  • Automated patching
  • Remote software installation
  • Computer inventory management

Pricing: Available upon request; based on number of endpoints.

Microsoft Intune

Best for: Microsoft 365 users

Microsoft Intune is an endpoint management solution for Microsoft 365 users. Many of the best  features are available only in the premium version, with the option to pay a la carte for some features in the basic version.

For PC-only enterprise operations, Microsoft Intune might be an affordable and helpful solution, but with its stacking fee structure and lack of Mac and iOS functionality in the basic version, it’s not the best choice for MSPs.

Key features:

  • Help desk-to-user connections (premium version or add-on)
  • Endpoint privilege management (premium version or add-on)
  • Specialty device management (not available in basic version)
  • Remote firmware updates (not available in basic version)
  • Reporting and alerts
  • Device usage information

Pricing: Available upon request; requires Microsoft 365 subscription.

Esper

Best for: Management of company-owned devices

Esper is a versatile endpoint management tool for company-owned Android and iOS devices, IoT devices, kiosks, PoS systems, and digital signage. It’s not for MSPs managing client devices, however.

With Esper, IT teams can manage all corporate devices from a single interface, which greatly improves efficiency. Technicians can also test updates on a single device, then stage rollouts to user groups.

Key features:

  • Role-based access control
  • Call and SMS restrictions
  • Geofencing
  • Telemetry data
  • Remote device lockdown
  • Drift monitoring and management
  • LAN cache (paid add-on)

Pricing: $2-$6/device/month, with enterprise pricing available upon request.

SolarWinds User Device Tracker

Best for: Detecting unauthorized access

SolarWinds User Device Tracker is a tool IT teams can use to track devices and users connected to a corporate network. Unlike the other endpoint management software on our list, this product is on-premise instead of cloud-based, so it does require internal management of patches and updates. It’s also designed for internal IT teams instead of MSPs.

This software is especially useful for corporations with a distributed, traveling workforce that may be at risk for device loss or compromised credentials. IT teams can identify suspicious logins in an instant and disable devices remotely.

Key features:

  • Network port scanning
  • Switch port monitoring
  • Device and user tracking
  • Active directory server monitoring
  • Risk assessment dashboard

Pricing: Starts at $1,248

Choose Syncro for simplified operations

Endpoint management software is essential for MSPs, but if you want to simplify your tech stack, you need software that helps you manage every aspect of your business. That’s what Syncro does.

Designed by MSPs for MSPs, Syncro is the always-evolving, all-in-one software that helps MSPs work more efficiently, track every ticket, and exceed client expectations. See for yourself how Syncro simplifies operations. Get your demo!

Jillian Ho-Lung

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