What’s the Best Endpoint Management Software for MSPs?

MSPs may have clients with thousands of managed devices across multiple time zones. Managing all of those various devices manually would be impossible, and that’s why endpoint management software is so important.

In this post, we’ll talk about key features to look for in endpoint management software, some of the top platforms for managing endpoints, and how MSPs can boost profitability with the right software. Let’s dive in.

What is endpoint management software?

Endpoint management software is a platform that helps MSPs monitor, secure, and troubleshoot client devices, enhancing endpoint security. It includes automation that scans client devices for malware, applies patches, and detects unusual or unauthorized activity.

What to look for in endpoint management software

Effective endpoint management software should reduce manual effort, increase visibility across devices, and implement security measures to help MSPs stay ahead of security threats and service delivery bottlenecks. Here are six key features to evaluate, along with practical guidance on what to prioritize and why.

Transparent pricing

Why it matters:
Many MSPs operate on thin margins and need predictability to scale. Pricing models based on endpoint count can become problematic as businesses grow, forcing MSPs to renegotiate contracts or absorb unexpected costs.

What good looks like:
Look for vendors that offer per-user, no-contract pricing along with reporting capabilities. Flat-rate plans with no long-term lock-ins allow MSPs to onboard clients without worrying about sudden jumps in software costs.

How top tools approach it:
Look for straightforward, no-contract pricing based on the number of users, not the number of endpoints.

Some endpoint management software pricing is based on the total number of endpoints and requires customers to sign a service agreement. The problem with this type of pricing model is that MSPs can easily become locked into an agreement that becomes cost-prohibitive as they take on more device types, exposing them to security vulnerabilities.

IT ticketing

Why it matters:
Poor ticketing workflows lead to service delays, missed SLAs, and unbilled labor. MSPs need a centralized way to track, escalate, and report on service issues, utilizing real-time monitoring.

What good looks like:

• Automated ticket routing based on client or issue type
• Status updates are visible to clients in real-time
• SLA timers and alerts
• Integration with time tracking and billing

How top tools approach it:

Look for a platform that lets you manage ticketing with features like automated routing, status updates for clients, and reporting that shows your team’s average time for ticket resolution.

Robust automation

Why it matters:
Manual maintenance doesn’t scale. Automation saves time, improves consistency, and reduces the risk of human error, especially for repetitive tasks like patch management, health checks, and software deployment.

What good looks like:

• Scripted or no-code automation
• Conditional logic (e.g., “If CPU > 90% for X mins, run script Y”)
• Patch scheduling and rollback
• Auto-remediation for recurring issues

How top tools approach it:
Many routine tasks require no human intervention if you have the right endpoint management software. You can automate patch management, routine maintenance, and even set rules that trigger alerts and fixes for common security vulnerabilities.

RMM functionality

Why it matters:
Remote access is the heartbeat of modern MSPs. Without fast, stable remote monitoring and management (RMM), technicians can’t respond efficiently to support requests or security alerts, which is critical to combating cyber threats.

What good looks like:

• One-click remote desktop (no extra license fees)
• Cross-platform support (Windows, Mac, iOS, Android)
• CMD/PowerShell access
• System health and event log monitoring
• Remote software install and removal

How top tools approach it:
Some endpoint management software might offer only Remote Desktop Protocol (RDP), which doesn’t allow MSPs to access Mac or iOS devices. So if you want RMM functionality that accommodates all operating systems, look for one-click, license-free remote access.

PSA capabilities

Why it matters:
Without a PSA (Professional Services Automation) layer, MSPs risk losing revenue from untracked labor. PSA tools help translate technician work into invoices, manage SLAs, and streamline project delivery.

What good looks like:

• Integrated contracts and SLAs
• Task-to-invoice workflows
• Time tracking tied to client accounts
• Client portal for approvals and visibility

How top tools approach it:
Some endpoint management software includes PSA features that translate tasks into billable items and automatically add them to invoices.

Security

Why it matters:
MSPs are attractive attack vectors. A breach on one endpoint can compromise dozens of network-connected devices and clients. Security must be embedded into endpoint management, not bolted on after the fact.

What good looks like:

• Endpoint threat detection and malware protection
• Real-time alerting for anomalous behavior
• Secure backups and rollback
• Role-based access controls
• Compliance-ready logging (SOC 2, HIPAA, etc.)

How top tools approach it:
The best endpoint management software has security measures in place that safeguard client endpoints and data. When choosing a platform, review how a software provider enhances security and responds to new vulnerabilities.

How device management can adapt to every environment

As MSPs scale, the number and variety of devices they manage multiply — desktops, laptops, mobile devices, kiosks, POS systems, and more. Device management must support all of them, without adding complexity to day-to-day operations.

Modern endpoint management tools make it easier to configure devices, push software updates, enforce usage policies, and track performance in real time. Cross-platform device management is especially important for MSPs with clients using both Mac and Windows environments or managing BYOD scenarios, and it includes real-time monitoring.

Remote device monitoring, application control, and automated alerting allow MSPs to stay ahead of issues before they affect productivity. When tied into RMM and PSA systems, device management workflows can trigger support tickets, notify clients, and escalate high-risk events without technician intervention.

Syncro’s unlimited RMM agents, scripting engine, and one-click access to Mac and Windows endpoints make it easy to manage a distributed device fleet. NinjaOne also supports broad device management functionality, particularly for internal IT teams needing to streamline system maintenance and security.

How to evaluate endpoint management software

Choosing the right platform means testing how well a solution fits your real-world needs. Here’s how to run an effective evaluation and avoid costly mistakes during the initial setup.

Use a free trial effectively

Start by deploying the software in a sandbox environment that mirrors your typical client setup. Include Windows, macOS, and mobile endpoints to gauge performance across the entire network.

Simulate common tasks and high-impact issues, such as:

• Executing a scripted patch deployment to test response time and rollback
• Using remote desktop control to troubleshoot malfunctioning software
• Testing automated alerts for emerging security risks
• Running mobile application management policies on Android and iOS
• Reviewing logs for unusual user access activity across devices

This hands-on approach will reveal gaps in patching, endpoint performance monitoring, or configuration management that don’t show up in a sales demo.

Ask vendors the right questions

A polished interface can hide a lot of complexity. Ask detailed, practical questions to uncover how the platform handles key workflows:

• How do you manage configuration management across different OS types?
• Can I deploy software updates in bulk with rollback capabilities?
• Does the RMM module support secure remote management for both Mac and PC?
• Is multi-factor authentication available to strengthen endpoint security?
• How does the platform ensure data security and track user access over time?
• What mobile device and application controls are available?
• Can I streamline operations without relying on external billing or PSA tools?
• What happens when I need to scale network monitoring across hundreds of endpoints?

Also, clarify how pricing works, whether by endpoint, technician, or end user, especially if you’re evaluating quote-based tools like NinjaOne endpoint management.

Build an internal evaluation matrix

Create a scoring table that aligns features with operational priorities. Use weighted scoring to evaluate what matters most for your environment — be it device performance metrics, support for complex processes, or built-in tools that boost employee productivity.

Sample criteria might include:

• Remote management and automation depth
• Initial setup complexity
• Support for multi-platform deployments
• Security frameworks like IBM Security Verify or built-in compliance tooling
• Integration between ticketing and billing (if needed)

Don’t just look for a tool with the most checkboxes. Look for a comprehensive solution that matches your team’s workflows and gives you flexibility to support users without added friction.

5 top endpoint management solutions

Now, let’s take a look at some of the best endpoint management platforms in 2025.

Syncro

Best for: All-in-one MSP operations

Syncro is more than just endpoint management software — it includes everything MSPs need to manage operations. Driven by MSP feedback and supported by rapid feature releases, Syncro is continuously evolving to exceed MSP expectations and help MSPs work more efficiently.

In addition to phone, chat, and ticket support, Syncro has thriving community forums and a user-friendly knowledge base to help customers get the most out of its product. And with numerous integrations, MSPs can connect all of their disparate systems through Syncro for optimal efficiency and visibility.

Key features:

• Automated remediation
• Remote CMD and PowerShell access
• Contract and SLA management
• Powerful scripting engine
• Cross-platform scripting
• One-click remote access with free Splashtop integration
• Invoicing, payment processing, and automated reconciliation
• Unlimited RMM agents for Mac and Windows endpoints
• Client portal and CRM features
• Robust automated ticketing system
• Detailed reporting
• Secure off-site backup
• SOC 2 compliance

Pricing: $129/user/month

NinjaOne

Best for: Help desks

Unlike Syncro, NinjaOne isn’t exclusively for MSPs, so it lacks some of the features MSPs might want (like an integrated billing engine). But it includes many of the features that help desks might need to manage requests and updates for internal users, both on-site and off-site.

NinjaOne does have a Discord community, but it lacks a knowledge base and doesn’t explicitly state the type of support available. It does have a lot of content in its resource library for IT teams that are looking for general information instead of immediate solutions.

Key features:

• Ticketing management
• Self-service portal
• Secure remote access
• Automated patching
• Remote software installation
• Computer inventory management

Pricing: Available upon request; based on the number of endpoints.

Microsoft Intune

Best for: Microsoft 365 users

Microsoft Intune is an endpoint management solution for Microsoft 365 users. Many of the best features are available only in the premium version, with the option to pay a la carte for some features in the basic version.

For PC-only enterprise operations, Microsoft Intune might be an affordable and helpful solution, but with its stacking fee structure and lack of Mac and iOS functionality in the basic version, it’s not the best choice for MSPs.

Key features:

• Help desk-to-user connections (premium version or add-on)
• Endpoint privilege management (premium version or add-on)
• Specialty device management (not available in the basic version)
• Remote firmware updates (not available in the basic version)
• Reporting and alerts
• Device usage information

Pricing: Available upon request; requires a Microsoft 365 subscription.

Esper

Best for: Management of company-owned devices

Esper is a versatile endpoint management tool for company-owned Android and iOS devices, IoT devices, kiosks, PoS systems, and digital signage. It’s not for MSPs managing client devices, however.

With Esper, IT teams can manage all corporate devices from a single interface, which greatly improves efficiency. Technicians can also test updates on a single device, then stage rollouts to user groups.

Key features:

• Role-based access control
• Call and SMS restrictions
• Geofencing
• Telemetry data
• Remote device lockdown
• Drift monitoring and management
• LAN cache (paid add-on)

Pricing: $2-$6/device/month, with enterprise pricing available upon request.

SolarWinds User Device Tracker

Best for: Detecting unauthorized access

SolarWinds User Device Tracker is a tool IT teams can use to track devices and users connected to a corporate network. Unlike the other endpoint management software on our list, this product is on-premise instead of cloud-based, so it does require internal management of patches and updates. It’s also designed for internal IT teams instead of MSPs.

This software is especially useful for corporations with a distributed, traveling workforce that may be at risk for device loss or compromised credentials. IT teams can identify suspicious logins in an instant and disable devices remotely.

Key features:

• Network port scanning
• Switch port monitoring
• Device and user tracking
• Active directory server monitoring
• Risk assessment dashboard

Pricing: Starts at $1,248

Why is data protection important to endpoint strategy?

MSPs handle a wide range of sensitive client data — financial records, health information, internal communications — making data protection a core requirement, not an afterthought. Effective endpoint management platforms reduce the risk of data loss by controlling how data is accessed, stored, and transferred across devices.

Modern platforms help ensure data security by encrypting traffic, enabling secure off-site backups, and providing granular controls over user access. Remote wipe capabilities, automated patching, and audit logs all contribute to a stronger data protection posture, especially for MSPs managing regulated environments.

Tools like Syncro include SOC 2-compliant off-site backup and detailed reporting that helps MSPs demonstrate compliance to clients. When combined with identity controls like multi-factor authentication and integrations with providers such as IBM Security Verify, these platforms give MSPs the confidence to support even the most data-sensitive clients.

In short, endpoint management software is a key piece of every MSP’s data protection toolkit.

Security spotlight: How endpoint management strengthens protection

Endpoint management plays a critical role in protecting systems from evolving cyber threats. With the right tools in place, MSPs can reduce vulnerabilities, lock down devices remotely, and apply consistent controls across every client environment.

Reduce risk through automated patching

Delayed patching is a common cause of avoidable security incidents. With automated patch deployment, MSPs can quickly close known vulnerabilities without relying on manual workflows. Tools like Syncro and NinjaOne offer scheduled patching, failure alerts, and remediation tracking, giving teams the coverage they need across diverse client environments.

Lock down and configure devices remotely

When physical access isn’t possible, MSPs need the ability to configure devices, enforce policies, and take control of compromised systems remotely. Platforms that support remote desktop control, remote management, and policy enforcement during initial setup allow technicians to protect endpoints in real time.

Configuration management and mobile application management help standardize how devices behave, reducing the risk introduced by inconsistent setups.

Apply access controls and authentication standards

Managing user access with precision helps reduce both insider threats and credential-based attacks. Role-based access controls and multi-factor authentication prevent unauthorized users from accessing sensitive systems.

Solutions that integrate with identity providers like IBM Security Verify offer a centralized way to enforce identity standards across the entire network, especially useful for clients subject to regulatory frameworks.

Maintain full visibility with network monitoring

Strong endpoint protection requires full network visibility. Network monitoring tools help identify bandwidth spikes, unusual traffic patterns, or degraded device performance before they become service disruptions. Platforms that combine monitoring with automation and alerting allow MSPs to respond quickly, even across complex processes or high-volume environments.

By combining patching, access controls, remote control, and monitoring, endpoint management becomes a key layer in any security strategy. It’s not just a convenience, but a requirement for protecting systems and supporting users effectively.

Choose Syncro for simplified operations

Endpoint management software is essential for MSPs, but if you want to simplify your tech stack, you need software that helps you manage every aspect of your business. That’s what Syncro does as a centralized platform.

Designed by MSPs for MSPs, Syncro is the always-evolving, all-in-one software that helps MSPs work more efficiently, track every ticket, and exceed client expectations. See for yourself how Syncro simplifies operations. Get your free demo!

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