Choosing the right IT management platform is a key decision for MSPs and internal IT teams. If you’re searching for ConnectWise alternatives, you’re likely looking for a solution that simplifies operations, enhances service delivery, and grows with your business.
In this blog, we will discuss the top alternatives to ConnectWise, including Syncro, a modern all-in-one remote monitoring and management system (RMM) and professional services automation (PSA) platform, to compare each in usability, automation, pricing, and real-world application.
You will also discover what to look for in an alternative platform, as well as the reasons why IT professionals are making the change.
Why Consider ConnectWise Alternatives
ConnectWise provides MSPs and teams with the tools they need to support complex IT operations. However, many users also find the software complex, expensive, or slower to adapt compared to newer platforms.
You may want to explore other options if you’re seeking:
- Ease of use: Streamlined workflows with a short learning curve
- Cost efficiency: Transparent, scalable pricing
- Integrated automation: To reduce manual work and boost technician productivity
- Responsive support: Access to helpful, knowledgeable service
- Modern innovation: AI-enhanced features and regular updates
How Do You Choose the Right ConnectWise Alternative?
When comparing ConnectWise alternatives, go beyond surface-level features. Here’s how to evaluate which platform is best suited to your MSP or IT team:
- User experience and onboarding: An intuitive interface cuts down the time needed to train staff and get value from the platform. Test for navigation, dashboard clarity, and how quickly a technician can complete core workflows.
- Automation and scalability: Look for platforms with scripting engines, alert-based triggers, automated patching, and maintenance tasks. The more you can automate, the fewer manual tasks eat up your time.
- Pricing transparency: Avoid unpredictable fees. Platforms that charge per endpoint can scale poorly. Look for flat-rate or per-user pricing if predictability matters.
- Tool consolidation: If you’re using multiple disconnected systems, assess whether the platform can consolidate RMM, PSA, remote access, billing, and reporting into one system.
- Security and compliance support: Features like multi-factor authentication, role-based access, and audit logs are essential. Platforms that help meet frameworks like CIS or HIPAA reduce your operational risk.
- Integration ecosystem: Check if the platform integrates with your existing tools — QuickBooks, Microsoft 365, Slack, antivirus, and remote support tools are common needs.
- Support quality and vendor reputation: Test support responsiveness during the trial. Look for live chat, knowledge bases, onboarding help, and a vibrant user community.
- Innovation and updates: Ensure the platform is evolving. Review recent product updates or roadmaps to see how the vendor is improving its solution.
What Are the Best ConnectWise Alternatives for MSPs and IT Teams?
Syncro
Syncro combines RMM and PSA capabilities into a unified platform built for MSPs and in-house IT departments. It’s recognized for straightforward pricing, flexible scripting tools, and a well-connected app ecosystem. Unlike platforms such as ConnectWise, Syncro delivers a more streamlined, all-in-one solution, without per-device fees, steep learning curves, or restrictive long-term contracts.
Best for:
Growth-focused MSPs and lean IT teams often struggle with the tool sprawl and hidden costs of legacy platforms. Syncro solves that by combining automation, tenant management, and predictable pricing in a single, streamlined solution. It’s especially valuable for teams replacing fragmented workflows with something more intuitive and scalable.
Key features
- Remote monitoring and management (RMM): Monitor devices, run scripts, install updates, and fix issues from one place. There’s no limit to how many devices you can manage.
- Professional services automation (PSA): Track time, manage tickets, send invoices, and pull reports—all built into the platform to keep daily tasks organized.
- Microsoft 365 management: Manage multiple Microsoft 365 tenants in one spot. Handle license billing, check compliance, and secure access.
- Automation and AI: Use tools like auto-tagging and sentiment detection to sort tickets faster and improve how issues are handled.
- Integrations: Works with over 50 tools, including QuickBooks, Xero, Bitdefender, Pax8, and CloudRadial.
- Mobile app: Use the app to manage tickets, get alerts, and access devices when you’re not at your desk.
- Security: Set security standards, check Microsoft 365 compliance, and control who can access what, all in one place.
How Syncro compares to ConnectWise:
Syncro provides a streamlined alternative with a flatter learning curve. It emphasizes automation, ease of use, and flat per-technician pricing, without charging per endpoint.
Pros:
- All-in-one RMM, PSA, and M365 management
- Flat per-user pricing with no endpoint fees
- Built-in automation and AI features
- Strong security and compliance tools
- Easy to onboard, fast to use
Cons:
- Smaller MSPs may not need the full feature set.
Cost:
- $129 per user/month, with a 30-day free trial.
Reviews:
“I have used multiple RMM platforms, and this one fits me best.”
“It simplifies me not having to manually perform [tasks] — accessing information on the customer, devices, invoices, and tickets.”
— Small business owner
“Amazing solution for any MSP.”
“Syncro has taken all the guesswork out of managing assets and tickets, and inventory. Creating invoices for customers has never been easier.”
— Small business IT technician
Kaseya VSA
Best for: Larger MSPs that need advanced integrations and scalability.
Key features:
- Extensive scripting and automation
- Comprehensive patch management
- Network monitoring
- Broad integration library
How it compares:
Feature-rich but known for a steeper learning curve and higher cost.
Pricing:
Generally higher, aligned with its broader capabilities.
Limitations:
Requires more time to train and configure, especially for smaller teams.
NinjaOne
Best for: MSPs of all sizes looking for simplicity and speed.
Key features:
- Intuitive user interface
- Endpoint monitoring and management
- Automated patching and scripting
- Strong reporting and analytics
How it compares:
Known for fast deployment and ease of use. Best suited for teams that value agility.
Pricing:
Competitive and flexible.
Limitations:
May lack depth in advanced PSA features compared to full-suite platforms.
Atera
Best for: Growing MSPs and internal IT teams seeking all-in-one simplicity.
Key features:
- Unlimited devices per technician
- Integrated ticketing, billing, and reporting
- Remote support access
- Automation tools
How it compares:
Per-technician pricing is ideal for smaller teams but can scale poorly for large ones.
Pricing:
Priced per technician.
Limitations:
Some users may find advanced capabilities limited compared to enterprise-focused platforms.
Datto RMM
Best for: MSPs focused on security and compliance.
Key features:
- Proactive alerting and monitoring
- Integrated patch and endpoint security
- Scalable for large environments
How it compares:
Security-focused, with deep capabilities but higher costs.
Pricing:
Typically on the premium end.
Limitations:
Overkill for smaller teams; potentially cost-prohibitive.
| Platform | Best For | Pricing Model | Key Differentiators |
| Syncro | Small to mid-sized MSPs, internal IT | Flat per-user pricing | Unified RMM + PSA + M365, automation-first, rapid onboarding |
| Kaseya VSA | Larger MSPs with complex needs | Tiered per-device | Deep automation, integrations, and scalability |
| NinjaOne | MSPs of all sizes | Per endpoint | Modern UI, quick setup, ease of use |
| Atera | Smaller teams, internal IT | Per technician | Unlimited devices, simple all-in-one approach |
| Datto RMM | Security-conscious large MSPs | Premium pricing | Compliance focus, strong security and alerting |
ConnectWise Alternative to Streamline MSP Operations
Ready to ditch clunky tools and streamline your IT operations? Syncro is built to simplify your workflows, secure your clients, and scale with your business.
Book a demo or start your free trial to discover what a powerful, all-in-one IT management solution can do for your operation.
Frequently Asked Questions
Syncro and NinjaOne are both strong options for their intuitive design and accessible pricing.
Syncro emphasizes automation-first workflows, with scripting, smart ticketing, and alerts built in.
Yes. Syncro and Atera both offer cost-effective pricing models—flat-rate and per-technician, respectively.
Yes. Syncro offers migration assistance and onboarding support to help you transition smoothly.
Look for automation, pricing transparency, endpoint management, integrations, and ease of use.
Syncro, NinjaOne, and Datto RMM all provide comprehensive endpoint monitoring, patching, and remote access capabilities.
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