Switch from NinjaOne to Unify, Simplify, and Scale with Syncro
While NinjaOne offers a great standalone RMM, Syncro offers a deeply integrated RMM and PSA that offers the right balance between feature depth and simple reliability.
“All-in-one experience that actually works. Unlimited endpoints for simple billing, good integrations with other products, excellent scripting and efficient patch management.”
– Paul B.
Deeply Integrated PSA and RMM
The perfect balance of simplicity and power for growing teams, providing deep flexibility and customization without a difficult learning curve. By combining PSA and RMM, Syncro creates a deeply integrated experience that you just can’t find with a standalone RMM.
Powerful Variable-driven Scripting
By combining RMM and PSA, Syncro lets you use scripting to its full potential with platform variables and automation-triggered scripts.
- Customize and automate workflows almost limitlessly with Syncro’s robust scripting capabilities in PowerShell, VBScript, Mac, and batch scripting
- Include customizable platform variables, including custom fields, directly in your scripts
- Tap into a library of one-line PowerShell commands to connect your scripts directly to your ticketing
- Activate scripts via ticket automations
- Access a free library offering hundreds of ready-to-go scripts from both the Syncro team and fellow Syncro users
Smart Ticket Management
Syncro understands your tickets, letting you trigger smart automations and surface information faster than ever. Our Smart Ticket Management toolset saves time on every ticket, taking important first actions before a technician even looks at it. The set includes Guided Ticket Resolution, Smart Ticket Search, Ticket Sentiment Analysis, and Smart Automation.
- Guided Ticket Resolution automatically analyzes tickets and classifies them by category, assisting with helpful information such as links to drivers, documentation, and even suggested resolution steps
- Smart Ticket Search automatically finds the most relevant tickets to the one you are viewing and automatically displays them
- Ticket Sentiment Analysis detects tone and urgency to escalate and prioritize tickets
- Trigger priority changes, technician assignments, attach issue-specific worksheets, send emails, deploy scripts, trigger remediation, and more with smart automations
Frequently Asked Questions
Syncro is a true all-in-one MSP platform, offering full RMM, PSA, and remote access functionality, at a fraction of the cost of NinjaOne. With Syncro, there’s need to purchase additional tools to build our your core platform.
Syncro offers a full PSA, including automated billing, helpdesk ticketing, SLA management, and live chat for smooth communication with your clients.
Syncro’s RMM wins over NinjaOne for features like scripting power and automated remediation.
Syncro’s remote access has far more features than NinjaOne, including one-click remote sessions, event viewer, registry editor, file system browser, service and task managers, Powershell sessions, and terminal access.
Features like backgrounding that allow you to work on customer machines without interrupting their workflow, making clients happier and you more productive.
As one example, Syncro’s customer and technician efficiency reports show you where you’re leaking profit and how to take action to improve.
$129 per user per month (if paid annually) for unlimited RMM, PSA, and remote access functionality.
NinjaOne charges per endpoint but is not transparent about pricing. You have to contact their sales team for a quote.