Outgrowing Atera? Scale with Syncro
While Atera can be a solid choice for MSPs just starting out, Syncro is the perfect combined RMM and PSA software for MSPs ready to take their next steps to growth, efficiency, and profitability. With commercial-grade billing, automation, and scripting, Syncro offers a uniquely great balance between feature depth and simple reliability.
“While I love the ease of use and the low cost, the best part for me was time tracking and billing. I found that [Syncro] paid for itself in less than a month by tracking my time and keeping me from leaving money on the table.”
– Creighton C.
Automated Commercial-Grade Billing
Tired of spending way too much time with billing and invoicing? Syncro balances the power of enterprise billing solutions with ease of use to save you hours each month.
- Dynamically count time logs, assets, and expenses to automatically generate invoices so you never have to worry about missing charges again
- Quickly generate custom invoice templates, letting you automate your billing for any type of customer relationship
- Set up recurring invoices with prepaid billing against stored credit cards
- Directly integrate with Quickbooks to streamline your billing and accounting processes
Powerful Variable-driven Scripting
By combining RMM and PSA, Syncro lets you use scripting to its full potential with platform variables and automation-triggered scripts.
- Customize and automate workflows almost limitlessly with Syncro’s robust scripting capabilities in PowerShell, VBScript, Mac, and batch scripting
- Include customizable platform variables, including custom fields, directly in your scripts
- Tap into a library of one-line PowerShell commands to connect your scripts directly to your ticketing
- Activate scripts via ticket automations
- Access a free library offering hundreds of ready-to-go scripts from both the Syncro team and fellow Syncro users
Smart Ticket Management
Syncro understands your tickets, letting you trigger smart automations and surface information faster than ever. Our Smart Ticket Management toolset saves time on every ticket, taking important first actions before a technician even looks at it. The set includes Guided Ticket Resolution, Smart Ticket Search, Ticket Sentiment Analysis, and Smart Automation.
- Guided Ticket Resolution automatically analyzes tickets and classifies them by category, assisting with helpful information such as links to drivers, documentation, and even suggested resolution steps
- Smart Ticket Search automatically finds the most relevant tickets to the one you are viewing and automatically displays them
- Ticket Sentiment Analysis detects tone and urgency to escalate and prioritize tickets
- Trigger priority changes, technician assignments, attach issue-specific worksheets, send emails, deploy scripts, and more with smart automations
Frequently Asked Questions
With outstanding features like automated billing, powerful scripting, responsive support, and plentiful integration options, Syncro is the logical choice for MSPs looking to optimize their efficiency and profitability.
Atera prioritizes form, while Syncro prioritizes function, offering more powerful PSA features than Atera. Syncro’s automated billing shines against Atera’s limited functionality.
Syncro’s RMM wins hands down over Atera for features like scripting power and automated remediation.
Syncro’s remote access has way more features than Atera, including one-click remote sessions, event viewer, registry editor, file system browser, service and task managers, Powershell sessions, and terminal access.
Features like backgrounding allow you to work on customer machines without interrupting their workflow, making clients happier and you more productive.
As one example, Syncro’s customer and technician efficiency reports show you where you’re leaking profit and how to take action to improve.
$139 per user per month for the full feature set
$149 per user per month with feature limits