Windows is the dominant operating system in most business environments, and that’s one reason MSPs prefer Windows machines for managing client IT needs. Cross-platform compatibility makes it easier to initiate remote access sessions with few disruptions. Mac remote management, however, is a little tricker to manage.
As more companies shift to hybrid and remote work, and employees are free to choose the work laptop of their choice, Macs are now (a small) part of many business IT environments. So if you want to broaden your client base, you need to offer Mac remote management as part of your service package.
In this post, we’ll cover the challenges of remote access for Macs, tools for managing remote access, and the easiest way to access Macs remotely.
Challenges with Mac remote management
If you already offer remote Mac management, you’re probably familiar with one or more of these challenges:
Cumbersome connection process
Mac and Windows operating systems have different sets of protocols and native applications, and initiating a remote session can require additional steps or configurations that aren’t necessary for connecting to Windows machines.
Instability and disruptions
Cross-platform connectivity can sometimes lead to unstable connections, with frequent disruptions or lag during remote sessions. Clients who need real-time support via remote access are typically trying to solve an urgent problem, so session disruptions can be frustrating for them.
Single-use tech
Mac offers a proprietary remote access feature, but it’s a single-use solution — it doesn’t serve any other function. Most MSPs want to lighten their tech stack, not add more tools.
Lack of functionality
Some remote access tools are designed for simple purposes, like helping a worker retrieve a file. MSPs need a tool that supports the complex nature of their work and securely records and logs all sessions.
An easier way to remotely access Macs
The key to remote access for both Windows and Mac machines is to find a platform that’s compatible with both operating systems. Even better if that platform also brings all of your tech into a single interface!
Syncro solves the problem of Mac remote management. With the Syncro agent and Splashtop integration, you can easily access Mac and Windows machines — no separate Splashtop license required.
From the intuitive Splashtop navigation bar, you can exercise these commands with a single click:
- Disconnect session
- Check for multiple active RDP sessions
- Switch monitors
- View frame rate settings and resolution scaling options
- Expand to full-screen view
- Send Ctrl+Alt+Delete
- Transfer files
- Lock keyboard and mouse
- Paste clipboard as keystrokes
- Launch a chat window to gather user info
Other features:
- With Splashtop, your clients will never need to describe “a weird sound” coming from their device, because you can hear what they’re hearing.
- You can view multiple monitors connected to a user device.
- Two technicians can connect to the same computer and work simultaneously.
Splashtop is compatible with IE, Mozilla Firefox, Google Chrome, and Microsoft Edge. And security features include end-to-end encryption of screen capture streams, plus TLS (and TLS 1.2) and 256-bit AES encryption for remote sessions.
How Syncro helps you run your business
Syncro’s solution for Mac remote management is just one benefit for your business. Syncro also gives you:
Unlimited automation capabilities — With PowerShell scripting and a plug-and-play scripting library, you can automate tasks and customize workflows for days.
AI-powered ticket management — Lighten the load for technicians with Smart Ticket Management, Syncro’s AI solution for tickets. The Guided Ticket Resolution feature analyzes tickets, extracts essentials, and gives technicians a head start with suggested remediations. Smart Ticket Search uses AI to find any ticket based on any detail. If a technician can only remember “Tuesday” and “Slack,” the AI will find all related tickets.
Interconnected operations and service delivery — Sync all time-tracking and billable hours to your invoicing and accounting software for unprecedented accuracy in scope management.
Partner-pricing access to Acronis — Level-up security and sell data backup and recovery as a service, with Syncro’s Acronis Cyber Suite integration.
We could go on with the list of amazing features. But wouldn’t you rather see how it works? Here’s an on-demand demo you can access whenever it’s convenient for you!
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