May 2018 Release Notes

Hey Syncro Users,

Here’s a list of our latest feature releases, plus some additional bug fixes and improvements. Enjoy!

1. Quickbooks: Syncro Purchase Orders can now automatically become Bills in Quickbooks! Find out more in our blog post here.
2. Syncro Live:
   1. • Syncro Live now works in Firefox!
      • We’ve added file download functionality.
      • You can now copy and paste inside the Syncro Live Powershell and Command Line Terminals.
      • And more!
3. Customer Wiki: Syncro’s Customer Wiki is now a Documentation Center that can contain internal vs. client-facing documents, can assign documents to a particular client or all clients, and allows template tags to be used making duplicating pages much quicker! We’ve also added the ability to clone pages.
4. Custom Ticket Workflow improvements:
   1. • Existing Workflows will update with account changes (like adding a mobile number text field for Customers).
      • Canned Responses are now available in Ticket Workflows.
      • You can now add and/or remove sections “on the fly” while using a Ticket Workflow.
      • Creating a Ticket from the Customer Details page now uses the default Ticket Workflow.
      • Workflows now respect rules about emailing Customers upon Ticket creation.
      • You can now add multiple Assets in Ticket Workflows.
      • Fixed an issue with Assets created through a workflow not attaching to Customer/Contact.
      • Due dates entered in a workflow now save properly and are formatted correctly.
      • We’ve hidden disabled Custom Fields.
5. Canned Responses: You can now efficiently organize responses by assigning them to a category, as well as search for them via our new search function or by filtering within the canned responses pop-up window.
6. Purchase Orders: When adding a shipping cost to a PO, it now evenly splits the cost to each line item on the PO.
7. Windows: Now you can optionally have our agent not touch the local Windows Updates settings. This is useful if, for example, you’re installing the agent on a Windows Server or are using a Windows Patch Management solution from another vendor.
8. Windows: Added new functionality to System Tray. You can now run files, cmd commands, show plain text, add dividers, and open URL’s as a part of the System Tray Menu Entries. This is configured in Policies.
9. Assets: We’ve moved Asset Custom Fields out from the pop-up view, and onto the Asset view!
10. Assets: We now provide Network Adapter information in the Asset details view, such as IP Address, Network Adapter Name, etc.
11. Scripting: The Scripts page will now show up to 150 scripts at a time, and paginate from there.
12. Bug Fix: Syncro Asset index charts now more accurately display alert totals for devices, and the Assets list loads faster.
13. Bug Fix: Customer Managed Anti-Virus License Usage report now accurately displays AV pricing changes.
14. Bug Fix: Dropdown under “View All” for Ticket attachments is no longer cut-off when having 6 or more attachments.
15. Bug Fix: Scripts in the Script Queue no longer disappear when having a full script history.
16. Bug Fix: Cloning a script will no longer make the original script lose its Required Files.
17. Bug Fix: You can now delete Policies after creating them.
18. Bug Fix: We fixed an odd issue in which account email addresses were getting auto-populated into several sections of Custom Ticket Workflows.
19. Bug Fix: Refactored and fixed many issues in PowerShell module, such as adding support for an old Windows 7 version of PowerShell, and adding new functions (create/update ticket etc.).
20. Bug Fix: Fixed an issue that prevented PowerShell scripts from running.
21. Bug Fix: Fixed an issue causing Bitdefender to appear as if it was not installed in the Syncro Online Dashboard.
22. Bug Fix: Fixed a memory leak in the Windows Agent.
23. Bug Fix: Fixed multiple issues related to Emsisoft Managed AV monitoring and management.
24. Bug Fix: Fixed Emsisoft Managed AV installation issues.
25. Bug Fix: Fixed various online status indicator issues.
26. Bug Fix: Fixed issue where computer was restarting after installation of Live Agent.
27. Bug Fix: Fixed an issue where Policies would be removed from Devices after a few minutes.

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