January 2022 Release Notes

New Additions:

• Released our brand-new Mac Agent!
• Added “Policy Folder Name” to Auto-Remediation and Saved Asset Search
• Added “View In Policy Folder” link to Asset View

Issues Resolved:

Assets:

• Updated Auto-Remediation and Saved Asset Search to include Windows 11 and Server 2019
• Resolved an issue where asset “form factor” could potentially show the incorrect device type

Customers:

• Resolved an issue where an errant message to “Save Contact First” was displayed when attempting to add new Credentials to a contact
• Resolved an issue where some customer custom fields were not being updated correctly

Invoices:

• Resolved an issue where scheduled invoices of $0 would not display the correct “Last” or “Next” run date
• Resolved an issue where some instances and specific use cases would cause a “504” error message when adding pending ticket charges to an invoice
• Resolved an issue where the “add all” action would not properly assign pending ticket charges to an invoice (> 50 ticket charges)

Integrations and Add-Ons:

• Resolved an issue where BitDefender would not install correctly on some Mac devices, despite having a Policy where BitDefender was enabled
• Resolved an issue that caused certain Effective Policies to not include BitDefender as expected

Mac Agent:

• Resolved an issue where the Syncro Mac Agent would fail to install Splashtop in some cases
• Resolved an issue where certain variables would cause script output to be blank
• Resolved an issue where the Syncro Mac Agent “Contact Form” would not display completely after a successful submission

Policy:

• Resolved an issue with Drive Monitoring where the “Effective Policy” did not match the expected policy
• Resolved an issue where an Event Log policy would not properly trigger an alert
• Resolved an issue where certain conditions would cause an Effective Policy to remain empty after a Policy was assigned

RMM:

• Resolved an issue where an errant “Splashtop Streamer Not Found” would be displayed, despite it being installed
• Resolved an issue where a communication error would occur if Splashtop configuration did not apply properly during installation

Reports:

• Resolved an issue in the Internal Report Builder that would cause templates not to show in the dropdown correctly
• Resolved an issue in the Executive Summary Report where Windows Update Metrics would not be displayed as expected
• Resolved an issue in the Executive Summary Report where Windows Update Coverage would incorrectly display managed assets as unmanaged

Scripts:

• Resolved an issue where Script Variables would not save properly if dropdown variables were not entered before navigating to another screen
• Resolved an issue where certain cases would cause recurring scripts not to run at their scheduled times

Search:

• Resolved an issue where search would not properly display Customer search results

Tickets:

• Resolved an issue where Ticket Issue Types with special characters could not be renamed
• Resolved an issue where Ticket Automation would not work correctly when also using an “After Business Hours” condition

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