Syncro's new AI-powered Smart Ticket Management Out Now. 
Episode 2
The Future of Automation & AI-Powered RMM
In this episode of Syncronized, Kristen Costagliola, CTO at Syncro, dives into the transformative impact of AI on Managed Service Providers (MSPs) and IT leaders. Kristen highlights the significant shifts AI is bringing, particularly in automation and machine learning, which have been the backbone of IT services for years.
Episode 1
Building a Culture of Continuous Improvement in Your MSP
In this episode of Syncronized, Peter Melby, CEO of New Charter Technologies, discusses his journey from co-founding an MSP at age 20 to leading a large enterprise, emphasizing the shift from technical fixes to customer-centric approaches and continuous improvement. He highlights the importance of flexibility, adaptability, and psychological safety in leadership amid challenges like remote work and AI’s impact.