Syncro's new AI-powered Smart Ticket Management Out Now. 
Episode 3
How to Grow a Profitable Managed Cybersecurity Practice
In this episode of Syncronized, host Brandon Garcin welcomes Dave Colesante, CEO of Apptega, to discuss building a profitable cybersecurity practice. Dave shares his insights on differentiating security services in a crowded market and emphasizes the importance of moving beyond basic consulting to productized offerings.
Episode 2
The Future of Automation & AI-Powered RMM
In this episode of Syncronized, Kristen Costagliola, CTO at Syncro, dives into the transformative impact of AI on Managed Service Providers (MSPs) and IT leaders. Kristen highlights the significant shifts AI is bringing, particularly in automation and machine learning, which have been the backbone of IT services for years.
Episode 1
Building a Culture of Continuous Improvement in Your MSP
In this episode of Syncronized, Peter Melby, CEO of New Charter Technologies, discusses his journey from co-founding an MSP at age 20 to leading a large enterprise, emphasizing the shift from technical fixes to customer-centric approaches and continuous improvement. He highlights the importance of flexibility, adaptability, and psychological safety in leadership amid challenges like remote work and AI’s impact.