Syncro Platform Roadmap

Discover the latest enhancements and planned features to help your MSP grow

In Progress

  • Multi-Customer Permissions

    Keep your clients’ sensitive data confidential by easily designating which employees can access certain client records or devices. Sign up for early access here.

  • Multiple Outbound Email Addresses

    You can now send email from different outbound addresses, helping you separate functions (e.g. ticketing vs. billing) to improve customer communications. Sign up for early access here.

  • Parent/Child Tickets

    Stay better organized by creating sub-tickets that divide larger work into individual discrete steps. Use ticket views to organize all your parent and child tickets together—or hide them from your other task specific views.

On Deck

  • Ticket Notes Search

    Easily search through all the existing public and private notes in tickets. This is especially helpful if you think you have fixed a similar issue before and want to remember the context.

  • Last Five Tickets

    As you are looking at a specific ticket, get a quick snapshot of the previous five tickets from this user to identify repeat issues or capture additional context.

  • Minimum Labor Time By Type

    Set minimum labor time based on different situations (e.g. on-site visits, remote support).

  • Non-Billable Time Tracking

    Enable technicians to enter time that is non-billable as part of a project or other work.

  • Tech Utilization Reporting

    Generate reports detailing the output of all recorded time for your technicians.

Newest Updates

Explore our newest updates that are live and ready for you to use. To view the complete Syncro changelog with more detailed information, click the button below.

Changelog

  • Single Sign On

    Bring your own OIDC Compliant Solution to login to Syncro via the web or mobile app.

  • Ticket View Metrics

    Gain insight into your ticket workload, performance, and priorities with a new metric panel located at the top of every ticket view.

  • Pause Ticket Timers

    Track and bill time more easily with the ability to manually pause ticket timers.

  • Detailed Ticket Time Entries

    Optionally enter start and end times when entering ticket comments.

  • Hardware Security Keys

    Use WebAuthn compliant security keys for MFA into Syncro for a more secure experience.

  • Compromised Password Detection

    Get alerted upon login if any passwords your team is using have been detected in a breach.

  • Tags in Contacts and Automated Remediations

    Extended the tagging system to include contacts and automated remediations. Whether you’re looking to tag your VIP contacts or designate an assigned technician, tags serve as an easy and flexible way for you to flag your customer contacts and set up powerful automations.