How to Clear Cookies on Edge: The Complete Guide for Syncro Users

While managing cookies is a standard part of using any software system, clearing out your cookies on Microsoft Edge is an important troubleshooting step for IT professionals and Syncro users experiencing login loops, dashboard errors, or slow performance.  As a managed service provider (MSP) or as a part of an internal IT team, you can rely on Syncro’s unified RMM and PSA platform to manage endpoints, automate workflows, and support your clients efficiently. 

This guide provides a comprehensive and Syncro-specific approach to clearing cookies in Microsoft Edge, offering actionable steps, troubleshooting tips, automation options, and support resources to simplify the process. Once you know how to manage your cookies, you’ll notice an improvement in your system and be able to troubleshoot common issues.

What Are Cookies and Why Are They Important to Consider for Syncro Users?

Browser cookies are small data files that websites, such as Syncro, store on your device. They remember your login status, site preferences, and browsing activity, making your experience smoother and more personalized. For Syncro users, cookies help keep you signed in, save your dashboard settings, and streamline your ticket management.

However, these stored cookies can become outdated or corrupted over time. This can lead to user issues, such as:

• Login loops (repeatedly being asked to sign in)
• Slow page loading or dashboard errors
• Features not responding normally or as expected
• An increase in phishing and other scam attacks

The above issues are why regularly clearing your cookies is important for a smooth and efficient operating system. For MSPs and IT teams, these disruptions can impact both productivity and their ability to support clients, but clearing cookies is a simple and effective way to resolve these browser-related issues on Syncro.

Why Clearing Cookies Can Resolve Syncro Login and Dashboard Issues

Syncro’s cloud-based platform depends on your browser to maintain a secure and responsive connection. When cookies or cached data become problematic or corrupted, you may experience some of the following issues within the system, such as:

• Inability to access the Syncro dashboard
• Trouble creating or managing tickets
• Delays in remote monitoring or automation features

By clearing cookies, you remove that outdated or corrupted data, which allows Edge to establish a fresh connection with Syncro. This new connection often resolves login issues, dashboard errors, and other browser-related problems that users may experience. Regularly clearing cookies is an important part of system management. 

Step-by-Step Instructions: How to Clear Cookies on Edge

To help make the cookie clearing experience easy for you to manage, follow along with these detailed steps to clear cookies in Microsoft Edge and restore your standard Syncro experience.

1. Open Microsoft Edge

Launch Microsoft Edge on your device. Save any important work that you have open, as you may be logged out of active sessions as you follow along with these steps.

2. Click the three-dot menu

In the upper-right corner, click the three horizontal dots (“More” menu) to open Edge’s main menu.

3. Select “settings”

From the dropdown menu, choose “Settings.” This will open a new tab or sidebar with configuration options.

4. Click “Privacy, search, and services”

In the left sidebar, select “Privacy, search, and services.” This section manages your data and privacy settings.

5. Under “Clear browsing data,” Click “Choose what to clear”

Scroll to the “Clear browsing data” section. Click “Choose what to clear” to open the data selection window.

6. Set time range to “All time”

In the dropdown at the top, select “All time” to ensure all cookies are removed.

7. Check “Cookies and other site data” (and Cache if Needed)

Ensure “Cookies and other site data” is checked. If you’re experiencing persistent issues, check “Cached images and files” as well.

8. Click “Clear now”

Click “Clear now” to delete the selected data.

9. Close and reopen Edge

Close all Edge windows completely, and then reopen the browser to apply the changes.

10. Log back into Syncro

Go back to the Syncro login page and sign in with your usual credentials. If the cookie clearing was successful, you should notice improved performance and fewer access issues.

Troubleshooting tip

• If you encounter issues at any step in this process (e.g., settings not saving, options grayed out), try restarting Edge or your device.
• If the problem persists, use Edge’s InPrivate mode to test if cookies are the root cause.

What Happens When You Clear Cookies

Clearing cookies will log you out of most websites, not just Syncro. After you have cleared cookies, you may need to re-enter passwords and login information or complete multi-factor authentication for other sites and services. If you rely on saved logins for work or have numerous saved logins to remember, consider using a password manager or making a note of all of your login credentials before you clear your cookies.

Using InPrivate Mode, Whitelisting, and Automation

Use InPrivate (Incognito) mode

Edge’s InPrivate mode doesn’t use existing cookies or cached data. Open a new InPrivate window (Ctrl+Shift+N) and log in to Syncro. If the issue disappears, cookies or cache are likely the cause.

Whitelist Syncro in Edge

To prevent cookies from being blocked or deleted automatically:

1. Go to Edge Settings > Cookies and site permissions > Manage and delete cookies and site data.
2. Add Syncro’s domain to the “Allow” list.

Disable extensions

Some browser extensions, especially those focused on privacy or security, can interfere with Syncro. A part of your troubleshooting process should be temporarily disabling any extensions to see if that resolves the issues you are experiencing.

Automating Cookie Clearing with Syncro Scripts

For MSPs and IT professionals managing multiple endpoints, manually clearing cookies can be a time-consuming and tedious task. With Syncro’s automation and scripting engine, you can quickly and remotely clear browser cookies across devices.

What is Syncro scripting?

Syncro scripting lets you automate maintenance tasks, such as clearing browser data, deploying patches, or running diagnostics, across all managed endpoints. This saves time and ensures consistency for users, allowing you to focus on more important tasks than general browser management. 

Why automate cookie clearing?

• Quickly resolve browser issues for multiple users
• Reduce support ticket volume
• Maintain a consistent, secure environment

How Clearing Cookies on Edge Improves the Syncro Experience

A smooth browser experience is essential for managing tickets, monitoring endpoints, and supporting clients through Syncro, and clearing cookies on Microsoft Edge is a straightforward yet powerful way to resolve Syncro login issues, dashboard errors, and browser-related problems. By following this guide, you will find the steps you need to restore access and maintain productivity quickly.

Regularly clearing cookies and cache can prevent disruptions, reduce troubleshooting time, and help your IT operations run efficiently. With Syncro, keeping up with your cookies is easier than ever. Book a demo or schedule a free trial to see how Syncro makes the process simple.

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By

Daniel Hedges

I love solving complex puzzles and helping partners optimize workflows by applying real-world experience from my time in internal IT and MSP environments. My goal is to help MSPs overcome the challenges I’ve faced, streamline operations, and deliver consistent, high-quality service to their clients.

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