We’ve rolled out a series of updates to Syncro Chat, each based exclusively on user feedback.

First up, we’ve expanded the available notifications in the Notification Center. We’ve separated notifications based on whether you’re “online” or “offline.” You’re considered online if you have at least one Syncro tab open on your desktop. This is in addition to the chat notification badge along the header of your Syncro account, as well as the audio queues we provide by default.

Next, we’ve added the ability to trigger new chats from multiple places within Syncro:

  1. “Chat” button within the Asset Quick View modal
  2. “Chat” action from the “…” menu on Assets associated with Tickets
  3. “Chat” option from the “Action” dropdown on Asset records themselves
  4. “New Chat” action from the new item dropdown (+) in the header

We’ve also added the ability to start remote connections from within a chat itself. This works with Syncro’s native remote access platform, and also works if you’ve integrated your own instances of ScreenConnect, Splashtop, or TeamViewer as well.

When creating a ticket from a chat, we now automatically add a link to your ticket comments. If the chat is still active, the link will take you right into that chat. If the chat has been archived, the link will instead take you to the full archived chat history.

We also fixed a minor bug where the Unavailable Message was failing to wrap properly.

We appreciate all users who gave the feedback needed to implement these changes and improve Syncro Chat.

To learn more about Syncro Chat, check out our Syncro Chat Help Center article.

Not currently using Syncro? Sign up for a free one-on-one product tour here.

Cheers,
The Syncro Team