Syncro Platform Roadmap
Discover the latest enhancements and planned features to help your business succeed
In Development
- QoL Updates
Dedicating time to respond to your feedback, working on small but significant enhancements to the user experience. - Archive Assets
Add the ability to archive assets so the historical information is still available but the asset is no longer available in reports or other areas of product. - Multiple Outbound Email Domains
Send emails from multiple client-specific domains to ensure branded, secure, and professional communication for each customer.
Sign up here for early access. - Syncro Mobile Ticket Worksheets
Ability to add and use ticket worksheets right from within Syncro Mobile. - Linux Agent – Phase 1
Ability to install Linux agent and see basic System Information and Online Status. - Threatdown Integration – Marketplace
Purchase and provision Threatdown licensing through Syncro, and support for our Universal Billing model. - Acronis – Marketplace Billing Integration
Bill your customers for their Acronis usage through our new Universal Billing model.
In Design
- QoL Updates
Dedicating time to respond to your feedback, working on small but significant enhancements to the user experience. - Stripe ACH Payment Option
Enable your clients to easily pay using integrated ACH payment in addition to credit card. - Additional Co-Managed Permissions
Enable your clients to access their assets, reports and run scripts without needing to give them global admin permissions. - Update Installed Applications
Expanded support for updating existing 3rd party applications. - Ironscales Integration – Marketplace
Purchase and provision Ironscales licensing through Syncro, and support for our Universal Billing model. - Entra ID Enhancements*
Easily invoice for Microsoft licensed users. - Linux Agent – Phase 2
Ability to set up alerts, execute scripts and remote access via Splashtop. - Microsoft 365 Baseline Expansion*
Expanding CIS-aligned Baseline rules to support rules beyond the initial Baseline essentials. - Syncro Mobile – Ticket Filtering
Ability to more easily sort and filter tickets.
Initial Planning
- Project Management
Easily track progress against deadlines on projects while excluding them from all other ticket metrics. - Parent/Child Ticket Enhancements
Enables creation of templates to streamline the set-up of parent tickets with multiple assigned child tickets. - Easy App Uninstall
Lets you remotely and safely uninstall unwanted software from managed endpoints with one click. - Product Bundles
Streamlining working with Bundles to improve data accuracy, and provide a more intuitive experience for users managing product bundles. - Script Change Logs
Tracks which scripts have run and records all changes, providing an audit trail for troubleshooting and compliance. - Reporting Enhancements
Updated dashboards that provide clear, actionable insights as well as additional flexibility to get the data you need easily. - Chat Enhancements
Enhances chat reliability and usability so you and your clients can resolve issues in real time, without disconnects or frustrations. - Mac Agent Enhancements
Improved Mac agent stability and support for backgrounding remote access tools.
Newest Updates
Explore our newest updates that are live and ready for you to use. To view the complete Syncro release notes with more detailed information, click the button below.
Adding support for SNMPv3 for monitoring network devices.
Adding support for dark mode in Syncro Mobile.
Easily Revoke Active Sessions and Block/Unblock User in mapped Microsoft 365 tenants.
Updates to add Ticket, Contact, and Customer Tags to the API in addition to other improvements to improve the experience.
Simplify time tracking and billing accuracy with visibility of total/billable time in the timer log and a redesigned, more modern task-friendly interface.
A unified view for technicians to easily see Assigned, Unassigned and Subscribed tickets in a unified view.
Easily associate assets with end users and have quick links to view tickets associated with end users.
Guided implementation of a CIS-aligned baseline for Microsoft 365 tenants including monitoring baselines and alerting for any failures or drift.
Automatically pull in warranty information from Dell, HP, Lenovo, Microsoft, and Toshiba computers.
*Available in Core plan à la carte.
Bring dynamic counts of third-party add-ons purchased through Syncro into your recurring invoice templates.
Search for end users, add new end users, associate end users with tickets, and more.
Adding notifications for new devices, improved failure detail reporting, the option to stop Discovery runs, display MAC vendor, and auto-refresh for the Discovery Profile page.
Reset Microsoft 365 passwords and reset MFA directly within Syncro.
Connect individual Tenant or your CSP, and have more granular control over which users or groups are included in the sync.
Updated table view for users to search, sort and easily take actions like enable the end user portal and Reset Syncro password.
A dedicated dashboard for centralized reporting and management of patches across Windows devices.
Ensure that key ticket metrics are consistent and easily accessible from ticket views and key reports.
Easily install agents and create Syncro assets from discovered network devices.
Automatically scan and identify all devices connected to a network including workstations, servers, printers, scanners, and other network-enabled devices.
Tap to Map or call, Copy and paste throughout the app
Redesigned navigation and cleaner overall UX design for all views.
Easily access and pin ticket views with a convenient left-hand navigation. Editing all fields right from the Tickets page.
Use mentions in the mobile app to collaborate with specific colleagues or end users.
Generate reports detailing the output of all recorded time for your technicians.
Access additional Asset details such as hardware specifications, and custom field data. Execute and schedule scripts.
Adds support to enable partners to leverage Quickbooks Online Payment collection through Quickbooks Online’s Portal.
Enable technicians to enter time that is non-billable as part of a project or other work.
An update to how Syncro scans and generates information on available patches to ensure even more accurate reporting and automated patching.
AI powered ticket sentiment ratings so you can easily see how your customers are feeling about the support they are receiving.
Adds new filtering and grouping options to Ticket Views. Including Ticket Views by Customer Type, Ticket Views for all tickets with SLAs, and Ticket Views to include tickets without any Issue Type.
Includes additional branding color options for the customer portal as well as better support for your company logo.
Build ticket automation to run actions on your tickets in real time when updates to your tickets occur, including: ticket status changes, technician assignment changes, priority changes, and when tags are added to your tickets.
Enables technicians to better collaborate on tickets by adding more notification options and supporting the ability to mention other techs as well as customer contacts in ticket communications.
Easily find information from ticket notes and data using advanced conversational search technology. Whether it’s looking for a ticket you fixed last month, or the most recent tickets you fixed for a particular customer.
Automatically classifies tickets by type using Syncro’s specially trained AI model, enabling powerful ticket automations and recommendations for remediation steps.
A full redesign of the mobile app for iOS and Android for quickly and easily working on tickets and securely accessing and controlling your managed devices with Splashtop.
Subscription add-on to take full control of Microsoft Defender Antivirus on your Syncro-managed Windows agents and stay notified when threats are detected.
*Available on Syncro Team plan