Syncro Platform Roadmap
Discover the latest enhancements and planned features to help your business succeed
In Progress
Windows Patching Dashboard
A dedicated dashboard for centralized reporting and management of patches across their Windows devices.
Ticket Timer Enhancement
Get visibility into total actual time as well as total billable time right from the timer log. Sign up here for early access.
Ticket Metric Enhancements
Ensure that key ticket metrics are consistent and easily accessible from ticket views and key reports.
Sign up here for early access.
Contacts Redesign
Updated table view for contacts to search, sort and easily take actions like Enable for portal and Reset Syncro password.
Sign up here for early access.
Entra ID Sync Upgrades*
Connect individual Tenant or your CSP, and have more granular control over which users or groups are included in the sync.
Sign up here for early access.
Mobile App — Contacts
Search for contacts, add new contacts, associate contacts with tickets, and more.
Universal Billing
Bring dynamic counts of third-party add-ons purchased through Syncro into your recurring invoice templates.
*Releasing with support for Proofpoint, additional vendors coming throughout the year.
On Deck
Unified Ticket View
A unified view for technicians to easily see Assigned, Unassigned, and Subscribed tickets in a unified view.
Archive Assets
Add the ability to archive assets so the historical information is still available but the asset is no longer available in reports or other areas of product.
*Available on Syncro Team plan
Newest Updates
Explore our newest updates that are live and ready for you to use. To view the complete Syncro release notes with more detailed information, click the button below.
Easily install agents and create Syncro assets from discovered network devices.
Automatically scan and identify all devices connected to a network including workstations, servers, printers, scanners, and other network-enabled devices.
Tap to Map or call, Copy and paste throughout the app
Redesigned navigation and cleaner overall UX design for all views.
Easily access and pin ticket views with a convenient left-hand navigation. Editing all fields right from the Tickets page.
Use mentions in the mobile app to collaborate with specific colleagues or end users.
Generate reports detailing the output of all recorded time for your technicians.
Access additional Asset details such as hardware specifications, and custom field data. Execute and schedule scripts.
Adds support to enable partners to leverage Quickbooks Online Payment collection through Quickbooks Online’s Portal.
Enable technicians to enter time that is non-billable as part of a project or other work.
An update to how Syncro scans and generates information on available patches to ensure even more accurate reporting and automated patching.
AI powered ticket sentiment ratings so you can easily see how your customers are feeling about the support they are receiving.
Adds new filtering and grouping options to Ticket Views. Including Ticket Views by Customer Type, Ticket Views for all tickets with SLAs, and Ticket Views to include tickets without any Issue Type.
Includes additional branding color options for the customer portal as well as better support for your company logo.
Build ticket automation to run actions on your tickets in real time when updates to your tickets occur, including: ticket status changes, technician assignment changes, priority changes, and when tags are added to your tickets.
Enables technicians to better collaborate on tickets by adding more notification options and supporting the ability to mention other techs as well as customer contacts in ticket communications.
Easily find information from ticket notes and data using advanced conversational search technology. Whether it’s looking for a ticket you fixed last month, or the most recent tickets you fixed for a particular customer.
Automatically classifies tickets by type using Syncro’s specially trained AI model, enabling powerful ticket automations and recommendations for remediation steps.
A full redesign of the mobile app for iOS and Android for quickly and easily working on tickets and securely accessing and controlling your managed devices with Splashtop.
Subscription add-on to take full control of Microsoft Defender Antivirus on your Syncro-managed Windows agents and stay notified when threats are detected.
*Available on Syncro Team plan