Syncro Platform Roadmap
Discover the latest enhancements and planned features to help your business succeed
In Progress
Threatdown – Marketplace Offering
Purchase and provision Threatdown licensing through Syncro, and support for our Universal Billing model.
Network Monitoring SNMPv3 support
Adding support for SNMPv3 for monitoring network devices.
Sign up here for early access.
Multiple Outbound Email Domains
Send emails from multiple client-specific domains to ensure branded, secure, and professional communication for each customer.
QoL Updates
Updates to add Ticket, Contact, and Customer Tags to the API in addition to other improvements to improve the experience.
Archive Assets
Add the ability to archive assets so the historical information is still available but the asset is no longer available in reports or other areas of product.
Sign up here for early access.
Microsoft User Actions (Revoke Sessions, Block User)*
Easily Revoke Active Sessions and Block/Unblock User in mapped Microsoft 365 tenants.
Sign up here for early access.
Syncro Mobile – Dark Mode
Adding support for dark mode in Syncro Mobile.
On Deck
Ironscales – Marketplace Offering
Purchase and provision Ironscales licensing through Syncro, and support for our Universal Billing model.
Linux Agent
Agent with scripting, monitoring, alerting, and remote access capabilities.
Entra ID Enhancements*
Easily invoice for Microsoft licensed users.
Microsoft 365 Baseline Expansion*
Expanding CIS-aligned Baseline rules to support rules beyond the initial Baseline essentials. Expanding insights to easily understand impacted assets when baseline rules fail.
QoL Updates
Dedicating time to respond to your feedback, working on small but significant enhancements to the user experience.
Syncro Mobile Ticket Worksheets
Ability to add and use ticket worksheets right from within Syncro Mobile.
*Available on Syncro Team plan
Newest Updates
Explore our newest updates that are live and ready for you to use. To view the complete Syncro release notes with more detailed information, click the button below.
Simplify time tracking and billing accuracy with visibility of total/billable time in the timer log and a redesigned, more modern task-friendly interface.
A unified view for technicians to easily see Assigned, Unassigned and Subscribed tickets in a unified view.
Easily associate assets with end users and have quick links to view tickets associated with end users.
Guided implementation of a CIS-aligned baseline for Microsoft 365 tenants including monitoring baselines and alerting for any failures or drift.
Automatically pull in warranty information from Dell, HP, Lenovo, Microsoft, and Toshiba computers.
*Available in Core plan à la carte.
Bring dynamic counts of third-party add-ons purchased through Syncro into your recurring invoice templates.
Search for end users, add new end users, associate end users with tickets, and more.
Adding notifications for new devices, improved failure detail reporting, the option to stop Discovery runs, display MAC vendor, and auto-refresh for the Discovery Profile page.
Reset Microsoft 365 passwords and reset MFA directly within Syncro.
Connect individual Tenant or your CSP, and have more granular control over which users or groups are included in the sync.
Updated table view for users to search, sort and easily take actions like enable the end user portal and Reset Syncro password.
A dedicated dashboard for centralized reporting and management of patches across Windows devices.
Ensure that key ticket metrics are consistent and easily accessible from ticket views and key reports.
Easily install agents and create Syncro assets from discovered network devices.
Automatically scan and identify all devices connected to a network including workstations, servers, printers, scanners, and other network-enabled devices.
Tap to Map or call, Copy and paste throughout the app
Redesigned navigation and cleaner overall UX design for all views.
Easily access and pin ticket views with a convenient left-hand navigation. Editing all fields right from the Tickets page.
Use mentions in the mobile app to collaborate with specific colleagues or end users.
Generate reports detailing the output of all recorded time for your technicians.
Access additional Asset details such as hardware specifications, and custom field data. Execute and schedule scripts.
Adds support to enable partners to leverage Quickbooks Online Payment collection through Quickbooks Online’s Portal.
Enable technicians to enter time that is non-billable as part of a project or other work.
An update to how Syncro scans and generates information on available patches to ensure even more accurate reporting and automated patching.
AI powered ticket sentiment ratings so you can easily see how your customers are feeling about the support they are receiving.
Adds new filtering and grouping options to Ticket Views. Including Ticket Views by Customer Type, Ticket Views for all tickets with SLAs, and Ticket Views to include tickets without any Issue Type.
Includes additional branding color options for the customer portal as well as better support for your company logo.
Build ticket automation to run actions on your tickets in real time when updates to your tickets occur, including: ticket status changes, technician assignment changes, priority changes, and when tags are added to your tickets.
Enables technicians to better collaborate on tickets by adding more notification options and supporting the ability to mention other techs as well as customer contacts in ticket communications.
Easily find information from ticket notes and data using advanced conversational search technology. Whether it’s looking for a ticket you fixed last month, or the most recent tickets you fixed for a particular customer.
Automatically classifies tickets by type using Syncro’s specially trained AI model, enabling powerful ticket automations and recommendations for remediation steps.
A full redesign of the mobile app for iOS and Android for quickly and easily working on tickets and securely accessing and controlling your managed devices with Splashtop.
Subscription add-on to take full control of Microsoft Defender Antivirus on your Syncro-managed Windows agents and stay notified when threats are detected.
*Available on Syncro Team plan