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Syncro Announces Team and Company Milestones, Building Momentum for 2023 and Beyond

SEATTLE, WA / February 28, 2023 — Syncro, an all-in-one professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs), today announced several milestones that demonstrate Syncro’s commitment to continuous improvement. This includes three senior-level hires, securing industry recognition for its progressive work culture and its technology, and revamping its resource center to provide informative content for MSPs.

Experienced Leadership Additions
Syncro bolstered its leadership with the appointments of Gerry Rice as Chief Financial Officer, Macall Gardner as Director of Technical Support, and Kristen Costagliola as Chief Product and Technology Officer. The additions to the leadership team mean that 70% of Syncro’s executive positions are held by women, and 43% of the team is BIPOC, a testament to the company’s commitment to equity in leadership.

With years of MSP experience between them, these new hires will help Syncro to scale sustainably in 2023 and beyond, including implementing key feature improvements, adding help desk hours to better serve customers, and expediting ticket response times.

New Company Accolades
Syncro has been recognized with awards that commend the company’s culture and product. Syncro’s focus on its culture and employee well-being was honored with the company winning three Comparably awards. Co-founder Ian Alexander was recognized for his outstanding contributions as a channel industry partner:

In addition to being featured for its stellar culture, Syncro’s product was honored by G2, winning the following awards:

  • Best Estimated ROI
  • High Performer
  • Small Business Leader
  • Momentum Leader

“We’ve invested a lot of time and resources building on Syncro’s strong foundation to ensure it’s a place where everyone is proud to work every day,” said Syncro CEO Emily Glass. “Diversity and challenging the status quo is core to Syncro’s identity, and it’s exciting to see our hard work has resulted in great talent joining our team and industry recognition.”

More Resources to Help MSPs Run Smarter Businesses
Syncro has long focused on providing MSPs with educational resources that can help them improve their bottom line and make their lives easier. New in 2023, Syncro has refreshed its resource center with a revamped blog providing practical how-tos on business best practices, plus tips on how to leverage Syncro’s tools and features—including how to use customer and technician efficiency reports to grow your MSP’s profit.

What’s more, Syncro recently launched Workflow for MSPs, a podcast dedicated to helping MSPs “find their flow” and master their tech business. Syncro will also be hosting virtual events throughout the year including regular Ask Us Anything sessions and webinars with industry experts on topics such as finance, sales, marketing, cybersecurity, and more.

About Syncro
Syncro’s all-in-one PSA, RMM, and remote support software helps managed service providers run more efficient and profitable businesses. Pricing is refreshingly simple, with no contracts and one flat fee for all features. A technology company with a human heart, Syncro is committed to diversity, inclusion, and fair practices that benefit everyone—from customers and employees to the industry at large. Visit for more information or follow us on LinkedIn @syncromsp.