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Frequently Asked Questions

What is Syncro’s XMM™ platform?

Syncro’s XMM™ (Extended Monitoring and Management) platform is an all-in-one IT management solution that integrates Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 multi-tenant management. Designed for Managed Service Providers (MSPs) and internal IT teams, it offers robust automation, scalability, and a unified interface to streamline operations and drive business growth. 

How does Syncro’s RMM enhance endpoint management?

Syncro’s RMM allows for unlimited endpoint monitoring, enables users to run scripts, deploy patches, customize alerts, and proactively address potential issues before they escalate. This proactive approach ensures optimal performance and minimizes downtime across all managed devices. 

What PSA features are included in Syncro?

Syncro’s PSA capabilities include smart ticketing, worksheets, automated billing and invoicing, reporting, and other impactful features. These tools are designed to supercharge operations, improve efficiency, and enhance service delivery for IT teams.

Can Syncro manage Microsoft 365 environments?

Yes, Syncro offers comprehensive Microsoft 365 management, allowing users to handle complex environments across multiple locations and devices. Features include identity management, security baselines, and security assessments, all accessible from a single dashboard. 

What automation capabilities does Syncro provide?

Syncro incorporates automation and native AI features to streamline IT operations. This includes automated ticketing workflows, scripting, patch management, network discovery, smart search, and more — all designed to cut down on manual tasks and increase efficiency.

Is Syncro suitable for both MSPs and internal IT teams?

Absolutely. Syncro is designed to cater to the needs of both MSPs and internal IT departments. Its integrated platform helps increase team efficiency, provides better service to users, and supports business growth through robust endpoint management, reporting, and automation features. 

What is Syncro’s pricing model?

We offer a no-contract, flat pricing model that starts at $129/month per user. This transparent approach ensures that businesses can scale their operations without worrying about hidden fees or long-term commitments. 

How can I get started with Syncro?

You can start by exploring Syncro’s platform through a free trial or booking a demo. Your trial includes unrestricted access to all features and functionality to see the complete impact our platform can have for your business.