As 2024 comes to a close, we’re reflecting on a transformative year at Syncro. Inspired by the words of Alan Kay, “The best way to predict the future is to invent it,” we’ve been on a mission to help managed service providers (MSPs) and IT professionals shape their future and build thriving businesses.
This year, our efforts have been laser-focused on making our platform more powerful, intuitive, and aligned with partner needs. From investing in cutting-edge technologies to expanding our team, everything we’ve accomplished has been driven by a single purpose: helping partners succeed.
Here’s a look back at some of our most significant milestones and accomplishments from 2024, as well as a glimpse into what’s ahead for 2025.
New Executive Leadership Team
Earlier this year, we welcomed Michael George as Syncro’s new CEO. Beyond a genuine passion for empowering MSPs, Michael also brings decades of experience and a vision for Syncro’s bright future.
Under Michael’s leadership, we’ve also been joined by industry veterans like Dee Zepf, Chief Product Officer, and Chad Lindsey, Chief Revenue Officer. Both bring deep industry and technology expertise, as well as a shared commitment to meeting the evolving needs of MSPs and IT professionals.
Together, our leadership team has helped refine our vision, ensuring Syncro’s roadmap is designed to deliver the tools and support our partners need to grow their businesses, operate more efficiently, and enhance customer satisfaction.
This leadership evolution is more than just an internal change — it’s a promise to our partners that Syncro is committed to leading with innovation, responsiveness, and a deep understanding of the challenges they face every day.
Platform Investments & Innovation
We made substantial investments across our engineering, product development, and partner success teams this year, increasing our personnel by over 40%. This expansion has allowed us to:
- Accelerate Product Development: Over the course of 2024, we’ve introduced more than 30 major upgrades to the platform, including:
- AI-powered ticket classification and sentiment analysis
- Real-time ticket automation
- A completely redesigned mobile app + a few new features
- Dozens of quality-of-life improvements
- Improve Partner & External Communication: With our new monthly Release Day webinars, you now have a consistent opportunity to engage with our team, explore new features, and share feedback that shapes our development priorities.
We invite you to explore our repository of release notes for a detailed look at what we’ve delivered this year and bookmark our platform roadmap to see what’s coming next.
Moreover, our intensified focus in these areas has set the stage for even bigger breakthroughs in 2025. By listening closely to partner feedback and anticipating their needs, we’ve laid the groundwork for more impactful updates, ensuring Syncro evolves in lockstep their business.
Native AI Capabilities for Smarter Workflows
AI continued to be a hot topic, and as such, we’ve taken a thoughtful approach to embedding this technology into the Syncro platform. Our goal is simple: Make workflows smarter, faster, and more efficient for MSPs and IT folks, without overstepping into areas best managed by human expertise.
With features like guided ticket resolution, sentiment analysis, and smart search, Syncro now leverages AI to streamline processes and unlock new efficiencies. Most importantly, these tools were built with security and privacy in mind, thus ensuring partner data remains protected at all times.
Our approach to AI is driven by a belief that technology should empower, not replace. By focusing on practical, actionable solutions, we’ve developed tools that help MSPs work smarter and spend more time where it matters — building relationships with customers and growing their business.
Syncro Rebrand & Community Improvements
This year, we unveiled a refreshed Syncro brand, complete with a new website, updated resources, and a commitment to providing meaningful, user-centric experiences.
Additionally, we remain steadfast in our community-building efforts as we lay the groundwork for a new Syncro community platform – one designed to connect MSPs and IT professionals, foster collaboration, and support ongoing partner growth.
The new community platform, launching soon, will offer a space where users can share knowledge, best practices, and insights, creating a network of support and collaboration that extends beyond Syncro’s tools.
These changes reflect our dedication to not just delivering a platform, but building a vibrant, connected ecosystem that helps our partners achieve more with less effort.
Looking Ahead
As we step into 2025, the goals for our roadmap remain ambitious yet attainable, and are focused on three core areas:
- Securing the environments and endpoints our partners manage
- Helping partners grow and operate more efficiently and profitably
- Enabling partners to improve customer and user satisfaction
From forward-thinking new features to expanded support resources, our team is already hard at work ensuring 2025 is another transformative year for Syncro and the partners we’re privileged to serve.
Thank You for Being Part of the Journey
As we wrap up this incredible year, we want to thank our partners for their trust, feedback, and dedication to delivering world-class IT services.
We’re excited to continue this journey and discover what’s in store for Syncro in 2025. Together, we’re building a future full of growth, innovation, and success.
Here’s to a prosperous 2025, together!
Cheers,
Team Syncro
Share
Related Resources
