Having adaptable, convenient, and powerful tools is essential for any technician. But it isn’t always realistic or efficient to rely on your laptop to get the job done.
That’s exactly why we prioritized building our new Syncro mobile app. It’s purpose-built for techs on the go who need a convenient yet powerful tool to do their jobs well – and without frustration.
Below, we dive into core features and how techs can leverage the app in their day-to-day to maximize their workflow.
Click here or scan the QR code below to download the IOS version.
Click here or scan the QR code to download the Android version.
All the Features Technicians Need
We built Syncro Mobile to include the features every technician needs when they leave their desk, with the goal of powering these common use cases without bloat or unnecessary complexity.
Quickly Visualize and Plan Your Schedule
As you prepare for a day of onsite client visits, Syncro Mobile serves as your assistant, getting you where you need to be when you need to be there.
After launching the app, you will be greeted with a user-friendly home view that immediately presents a comprehensive “today” view of your schedule.
This feature allows you to track appointments, view real-time alerts, and chat directly with customers, setting the stage for a productive day.
Clicking on appointments gives you a detailed view of your day, letting you communicate with the customer, view the ticket or event open navigation to the ticket location, letting you use Syncro Mobile as your planner and assistant when in the field.
Access to Syncro’s Powerful Ticketing System
While in the field, managing tickets quickly and effectively is a must. We set out to ensure that technicians get access to Syncro’s ticketing tools without sacrificing depth or ease of use.
Whether it’s adding new tickets, editing existing ones, or entering labor charges, all can be done while you’re on the move. The flexibility to manage time tracking and log materials used enhances operational efficiency and ensures accurate billing and inventory management.
Seamless Remote Access
A core part of Syncro Mobile is the integration of remote access capabilities directly within the app. This feature allows you to be in two places at once, providing support to clients without the need to be physically present. Whether it’s troubleshooting a software issue or guiding a client through a process, remote access ensures that you can offer immediate assistance through Splashtop.
And now after our December 2024 update, you can use Syncro Mobile to access any managed asset regardless of if there is an active ticket associated.
Chat With Customers and Get Alerts
Syncro Mobile ensures technicians are always connected to their customers, facilitating seamless communication with clients via email and chat options as well as access to important alerts. This direct line to customers not only helps in resolving issues more efficiently but also enhances the overall customer experience, with no drops in coverage or communication no matter where you are.
Search, View, and Manage Assets
Now, Syncro Mobile lets you access all managed assets via the asset tab. You can search, sort, and view assets, clicking in for more information.
Within each asset, you can view the full details, access that hardware remotely, and even deploy scripts.
Syncro Mobile is Out Now: IOS and Android
Download Syncro Mobile today, available on the Apple IOS and Google Play stores.
Click here or scan the QR code below to download the IOS version.
Click here or scan the QR code below to download the Android version.
Syncro: Empowering Technicians and MSPs
Syncro provides the features modern MSPs need without unnecessary complexity or feature bloat. Our platform ties together both RMM and PSA under one roof, ensuring that you can grow your business cost-effectively and efficiently.
Click here to learn more about Syncro.
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