Syncro Release Day: January Edition

At a Glance:

  • Technician Utilization Reporting – Live now
  • ACH Portal Permissions – Live now
  • Integrately Integration – Live now 
  • Coming Soon!
  • 2025 Release Kickoff Webinar – Sign up now

Live Now!

Technician Utilization Reporting

This new functionality provides detailed insights into technicians’ logged time and utilization, empowering Syncro partners to manage productivity, optimize workflows, and streamline processes.

This update adds a detailed report with detailed information around utilization by technician, ticket type, and more. 

Click here to learn more. 

ACH Portal Permissions

This update replaces the existing Portal User Permission “Invoices – Pay Online” with two new permissions: “Invoices – Pay Online with ACH” and “Invoices – Pay Online with Credit Card”. This gives Syncro partners the ability to limit payment options to only ACH or only Credit Card. 

Integrately Integration

Syncro now integrates with Integrately, an automation platform that serves as a bridge, enabling users to connect and automate workflows between different apps and services. Integrately can be used to create contact records, manage tickets, send automatic updates, and much more.

Find Integrately in the Syncro App Center today. 

Coming Soon!

Network Discovery – Moved to “In Progress”

Easily discover new network devices and have them automatically added to your Syncro instance.

Contacts Redesign – Added to “On Deck”

Updated table view for contacts to search, sort and easily take actions like Enable for portal and Reset Syncro password.

Archive Assets – Added to “On Deck”

Add the ability to archive assets so the historical information is still available but the asset is no longer available in reports or other areas of product.

2025 Release Kickoff Webinar

Join us for our 2025 Release Kickoff Webinar where we will be joined by CEO Michael George to discuss what is coming to Syncro in 2025, answer questions, and engage with community feedback. We would love to see you at our January Release Webinar on Tuesday January 21st at 10 AM PST. 

Click here to signup

Release notes

Looking for full bug fixes and back-end updates? View our full release notes here.