Introducing Technician Utilization Reporting: A New Level of Clarity

Managing technician time and ensuring operational efficiency can be challenging. That’s why we’re thrilled to announce our latest feature: Technician Utilization Reporting!

This new functionality provides you with detailed insights into your technicians’ logged time and utilization, empowering you to monitor productivity, optimize workflows, and streamline processes like never before.

What’s New?

This release builds on features added in 2024 to help Syncro partners get a complete picture of how their technicians are using their time. With Technician Utilization Reporting, you can generate detailed reports that break down:

• Overall Utilization: Understand overall time logged on tickets and what percentage of total time was billable. 
• Time by Ticket Type: Understand how your technicians allocate their time across different ticket categories.
• Billable vs. Non-Billable Hours: Gain clarity on what’s driving revenue and what isn’t.
• Tickets Closed: Get a comprehensive view of technician efficiency and workload management.

These reports make it easier than ever to analyze performance and ensure your technicians are being utilized effectively.

Tracking Core Business KPIs in Syncro

We’ve built this feature to address key visibility challenges Syncro users face. Determining what is working and what isn’t, tracking individual performance, and finding detailed insights into operational opportunities can be tricky, and we want to make it as simple as possible. 

This release builds on previous updates, such as our Non-Billable Time Tracking functionality, which allows technicians to set timer entries as billable or non-billable and automatically applies default rates based on contract settings. Together, these updates provide a seamless, accurate, and efficient time-tracking experience.

How to Get Started

Ready to take advantage of this powerful reporting tool? Here’s how:

1. Log in to your Syncro account.
2. Navigate to the Reports section.
3. Select Technician Time Tracking to generate reports for the desired period and parameters.
4. Use the insights to refine billing, identify inefficiencies, and celebrate successes.

At Syncro, we’re dedicated to creating tools that simplify your workflow while driving business success. Technician Time Tracking Reports is just another step in ensuring you have everything you need to build your business efficiently.

Have questions about this update or how to use it? Click here for more information. And be sure to check out our Product Roadmap to see what’s next for Syncro.

---

By

Spencer Kelty

I’m passionate about connecting people to technology that empowers them. At Syncro, I’m focused on ensuring our product and communications are aligned to the needs of our partners.

---

Share

• Share on Facebook
• Share on X
• Email this Page