At a Glance:
- Ticket Page Redesign – Beta Live now
- Mobile App Updates – Live now
- Branding Updates – Coming soon
- Network Discovery, Scan & Discovery – Early access
- Customer Portal UI Updates – Early access
- Ticket Metric Standardization – Early access
- February Release Webinar – Sign up now
- Roadmap Updates
Live Now!
Ticket Page Redesign Beta
Completely revamps the Syncro ticket page design, improving navigation, making it easier to quickly find the information you need, and adding new functionality to the page. This update includes updates like left hand navigation, in-line edits, color-coded ticket statuses, ticket groupings, and more.
This beta feature is available for all Syncro accounts and can be activated by navigating to the Beta section of the Ticket Settings page in the Admin module.
Mobile App Updates
This update adds @mentions to the mobile app, letting you collaborate with colleagues or end users. This update also removes character limits in ticket comments.
Coming Soon!
Branding Updates
Our updated branding will be rolling out across the Snycro platform and mobile app this month. We focused on creating a neutral and user friendly experience that evokes the new brand, ensuring you can focus on what matters distraction free.
Network Discovery: Scan & Discover – Early Access
This early access includes the first of two waves of our network discovery features, enabling network scans and device discovery. Automatically scan and identify all devices connected to a network including workstations, servers, printers, scanners, and other network-enabled devices. A subsequent release will include the ability to easily install Syncro agents on discovered devices.
Click here to sign up. Limited space available, team plan only.
End User Portal UI Updates – Early Access
Discover a new, streamlined experience with our updated End User Portal in Syncro. Designed with ease and efficiency in mind, our refreshed interface provides your customers clearer navigation, faster access to key workflows, and a modern look and feel to better reflect your company’s branding. This update is part of our commitment to helping you stay focused on what matters most—delivering exceptional service. Available now in Early Access.
Ticket Metric Standardization – Early Access
Updates and standardizes ticket metrics across the Syncro platform to ensure better consistency and ease of access across ticket Views and key reports. Improved metrics include Average First Response Time and Average Resolution Time.
Click here to sign up.
February Release Webinar
Join us for our monthly webinar where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features, have questions about the roadmap, or just want a direct line to our product team, we would love to see you at our October Release Webinar on Wednesday February 19th at 10 AM PST.
Roadmap Updates:
Network Discovery: Asset Creation* – Moved to On Deck
Easily install agents and create Syncro assets from discovered network devices.
Network Discovery: Scan and Discover* – Moved to In Progress
Automatically scan and identify all devices connected to a network including workstations, servers, printers, scanners, and other network-enabled devices.
Ticket Metric Enhancements – Moved to In Progress
Ensure that key ticket metrics are consistent and easily accessible from ticket views and key reports.
Contacts Redesign – Moved to In Progress
Updated table view for users to search, sort and easily take actions like Enable for portal and Reset Syncro password.
Release notes
Looking for full bug fixes and back-end updates? View our full release notes here.
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