Product Enhancement: Customer Name In Ticket Comments

by | Jul 13, 2022 | Bottom featured, Featured Article, New Features, Uncategorized | 0 comments

We’re excited to announce we’ve updated how incoming ticket comments are handled within our platform.

When a new ticket comment arrives, it will clearly denote who the comment originated from, which is particularly useful for knowing who responded when multiple users are included on the same ticket.

This feature is now enabled on your account, so you can begin enjoying this enhancement today!

Check out our feature video for more details.

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