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Product Enhancement: Default Per-Technician Labor Product

Release Updates

We’ve rolled out a big update to how we handle labor products within our ticketing system. Now, you’ll be able to assign a default labor product on a per-technician basis. These settings will apply anywhere you can enter time onto a ticket, including ticket timers, ticket timer logs, and the ticket comment entry.

For more information, read our knowledge base article.

To see the feature in action, please check out our feature video below:



Ian Alexander

Ian Alexander

Co-founder and Channel Chief at Syncro. Always trying to find ways to help MSPs. Former MSP tech and break-fix owner. Basketball player, human and dog dad. Grew up in Berkeley, living in Sacramento.

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