Don’t Settle for Standalone Tools
While Halo offers a great standalone PSA, Syncro offers a deeply integrated RMM and PSA that offers the right balance between feature depth and simple reliability. Get up and running quicker with Syncro.
“Syncro has so many good things that it was a simple choice when we compared PSA/RMM services.”
– Josh H.
Deeply Integrated PSA and RMM
The perfect balance of simplicity and power for growing teams, providing deep flexibility and customization without a difficult learning curve. By combining PSA and RMM, Syncro creates a deeply integrated experience that you just can’t find with a standalone PSA.
- Simplify reporting and IT management through a single platform. RMM, PSA, and Remote Access all inside Syncro
- Trigger custom scripts without intervention through ticket automations
- Reduce technician workload and provide proactive support with automated remediation
Smart Ticket Management
Syncro understands your tickets, letting you trigger smart automations and surface information faster than ever. Our Smart Ticket Management toolset saves time on every ticket, taking important first actions before a technician even looks at it. The set includes Guided Ticket Resolution, Smart Ticket Search, Ticket Sentiment Analysis, and Smart Automation.
- Guided Ticket Resolution automatically analyzes tickets and classifies them by category, assisting with helpful information such as links to drivers, documentation, and even suggested resolution steps
- Smart Ticket Search automatically finds the most relevant tickets to the one you are viewing and automatically displays them
- Ticket Sentiment Analysis detects tone and urgency to escalate and prioritize tickets
- Trigger priority changes, technician assignments, attach issue-specific worksheets, send emails, deploy scripts, trigger remediation, and more with smart automations
Powerful Variable-driven Scripting
By combining RMM and PSA, Syncro lets you use scripting to its full potential with platform variables and automation-triggered scripts.
- Customize and automate workflows almost limitlessly with Syncro’s robust scripting capabilities in PowerShell, VBScript, Mac, and batch scripting
- Include customizable platform variables, including custom fields, directly in your scripts
- Tap into a library of one-line PowerShell commands to connect your scripts directly to your ticketing
- Activate scripts via ticket automations
- Access a free library offering hundreds of ready-to-go scripts from both the Syncro team and fellow Syncro users