We’ve added a small improvement to one of our Ticket Template Tags: {{ticket_public_comments_for_email}}. Now, you can provide your Customers with a nicely formatted grouping of each Public Ticket Comment within a Ticket through a single tag, organized by newest comments at the top.

If you already have a Syncro account, add this tag to your Ticket Comment email template to improve your Customer communication experience.

To learn more about email templates within Syncro, check out our Email Templates Help Center article.

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Cheers,
The Syncro Team