Table of contents
Find answers to commonly asked questions about our new Team plan.
Team vs. Core
What is the Core plan?
A: The Core plan is the existing Syncro plan that you currently enjoy that includes our standard PSA, RMM, and Remote Access features. The only thing we changed is the name, otherwise this is the same set of features at the same price that you are used to. Nothing about your Splashtop experience is changing.
What is the Team plan?
The Team plan is an optional new Syncro plan for businesses with multiple technicians for $179/month per user annually if you pay upfront or you can choose our monthly option which is $189/month per user. You’ll get the Core PSA, RMM, and Remote Access features, plus in-depth data aggregation and analysis, more powerful remote access, more control over technician ticket visibility, and real-time ticket automations.
What if I want to stay on the Core plan?
A: You will still be able to stay on the Core plan if you’d like to do so! The Team plan is available for those who choose to upgrade.
How can I try the Team plan?
A: All partners will have access to a free trial of the Team plan features.
Can some of my technicians be on the Core plan and others on Team?
A: No, all users have to be on the same plan. You can’t mix and match.
A Note on the Why
Why is Syncro launching this new Team plan?
A: We increasingly hear from our growing partners that they need more features and functionality in Syncro’s all-in-one PSA, RMM, and remote access platform to help manage their team’s workflow and growth better. This new plan helps address their needs by offering better reporting and insights (Power BI integration), more automation (database exports and Azure AD sync), more powerful remote access capabilities (Splashtop Business), and ticket enhancements to empower larger MSPs to organize and work their tickets in the way that works best for them.
What happened to your mantra of “one per user fee”?
A: Our pricing philosophy remains the same as it’s always been: keep it simple, keep it transparent, keep it flexible. Our Core and Team plans both offer no-contract monthly per user prices, with unlimited endpoints and access to the Syncro platform including PSA/RMM and remote access functionality.
What is coming next?
A: We have a handful of new features that are coming soon to the Core and Team plans! Check out our Platform Roadmap for details.