Syncro's new AI-powered Smart Ticket Management Out Now. 
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Smart Ticket Search
Smart Ticket Search goes beyond keyword based search to let you search for tickets the way you think. Use root problems, time frames, names, and more to quickly find the ticket you need with whatever you remember. Plus, Smart Ticket Search automatically finds the closest ticket to the one you are viewing and automatically displays them, letting you find relevant info without even needing to search.
Guided Ticket Resolution
Guided Ticket Resolution automatically interprets and intelligently sorts tickets into one of 47 (and growing!) different classifications, letting you trigger detailed automations to direct, respond to, or manage each ticket in the most efficient and effective way possible. Guided Ticket Resolution also assists technicians by providing resolution suggestions, complete with helpful information such as links to drivers and documentation.
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