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Frequently Asked Questions

Which manufacturers are supported?

Syncro Asset Warranty Tracking automatically pulls warranty data for devices from Dell, HP, Lenovo, Microsoft (Surface), and Toshiba.

Can I track warranties for unsupported devices?

Yes, you can manually enter warranty dates for any computer.

How are users notified about expiring warranties?

You receive RMM alerts based on customizable advance notice settings. From there, you can then create tickets, notify internal employees or employees on site, etc. to turn potential risk into guaranteed revenue.

Is this feature included in all plans?

Asset Warranty Tracking is included in the Team plan and is available as a paid add-on for Core plan accounts.

How does Syncro automatically get warranty information?

Syncro automatically retrieves warranty data via API for supported manufacturers when an asset is added.