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Frequently Asked Questions

What is Syncro’s Universal Billing?

Syncro’s Universal Billing feature allows you to automatically bill your end users for integrations offered through the Syncro Marketplace. It eliminates the need for manual reconciliation between vendor reports and PSAs, helping to streamline operations, reduce errors, and capture lost revenue.

Which third-party vendors are currently supported by Universal Billing?

Currently, Universal Billing supports Proofpoint and Acronis, with plans to expand to all Syncro Marketplace offerings by the end of 2025, including Microsoft licensing through Syncro’s new XMM™ platform.

How does Universal Billing ensure accurate invoicing?

It automatically pulls daily license counts from supported Syncro Marketplace vendors, maps them to customers, and incorporates them into recurring invoices with pinpoint accuracy, even as usage fluctuates.

Can Universal Billing help recover lost revenue?

Absolutely! A primary benefit of Universal Billing is its ability to deliver immediate ROI by helping MSPs recover lost revenue and freeing up administrative time.