Syncro adds product capabilities for UK partners around managing VAT; expands support and services team
SEATTLE, June 07, 2022–(BUSINESS WIRE)–Syncro, a leading Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) platform for Managed Service Providers (MSPs), announced today it is expanding its operations in the UK. The company supports MSPs in how they run their operations, improving efficiency and helping providers establish and maintain their profitability. As part of the launch, Syncro now provides MSPs with the ability to support VAT invoices more easily, and now offers extended support to cover UK business hours.
Syncro continues to build on its existing partner base, with hundreds of MSP relationships in the UK, which was established through word of mouth recommendations and referrals. The company targets MSPs of all sizes with particular success in the small business sector, helping them run their operations and make their staff more efficient while they scale up.
Research commissioned by Syncro found that despite numerous challenges during the pandemic affecting rising costs, staff shortages and supply chain disruptions, more than 60 percent of MSPs have grown in the last two years. This growth is set to continue, as MSPs plan to diversify their service offering to help grow revenue and attract new customers. Many recognise that in order to enable that growth, they will need to invest in software that can scale with them to improve operational efficiencies.
“My billing used to require a full day of administration that I’d need to do on the weekend as I couldn’t afford to waste billable hours during the week, and now the automation within the Syncro platform means it only takes me two hours. I know the platform will still be able to support me even when I have four times the amount of customers I have now. Syncro provides the one stop shop for everything I do within my business. The operational time saved is significant,” said Paul Burgwin, Security Consultant at ITConsec.
Syncro has expanded its operations, product and company leadership team in recent months to support its growth. It appointed Emily Glass as CEO, completed the acquisition of Watchman Technologies, added a new Mac Agent to its product portfolio, and enhanced its product with robust Windows OS patching support.
“Our company mission is to empower MSPs to start, run, and grow their businesses, and this includes expanding our operations globally starting in the UK,” said Emily Glass, CEO, Syncro. “Alongside expanding our product line-up with patch management, we have made it easier for our UK partners to manage how they bill their customers, and we have added more support to help them get the most from their PSA and RMM deployments. Our expansion will help our current partners and new ones to run their businesses more efficiently, providing them with a platform that is right for them to support their operations every day.”
Syncro is leading the movement of next-gen MSP platforms by combining all of the solutions that MSPs need in one intuitive platform. Syncro’s unified operations platform, automates and simplifies service delivery for IT professionals so they can grow their businesses.