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August eTech Switches to Syncro to Simplify IT Management, Remove Barriers to Growth

Syncro’s Integrated RMM & PSA Platform Drives Time and Cost Savings, Reduces Admin Overhead and More

 

SEATTLE – April 23, 2024Syncro, a leading B2B SaaS company serving the managed service provider (MSP) software market, today announced that August eTech, an MSP specializing in IT services for growing businesses, has selected Syncro’s all-in-one Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platform to meet the growing demands of its clients. 

August eTech, with a skilled team of 25 technicians, prioritizes operational efficiency, security, and reliability. The company services over 50 clients in the US and around the world including organizations of more than 300 employees having a combined total of over 3000 endpoints and growing. To enhance its service delivery, the company wanted to replace its ConnectWise platform with a more efficient, user-friendly platform to better support its operations and expanding customer base. 

After evaluating multiple solutions, August eTech chose Syncro due to its unique combination of simplicity, cost-effectiveness, and powerful capabilities. Unlike the company’s previous platform, where technicians struggled with a hard-to-use, complex platform creating operational and reporting hurdles, Syncro offers a seamless, user-friendly and efficient solution. This transition has allowed August eTech to eliminate the need for a full-time platform manager, enabling it to focus on critical support initiatives like cybersecurity and business growth.

“We were looking for a solution that combines ease-of-use with powerful functionality and found it in Syncro,” said Michael Paranich, director of operations, August eTech. “After using the ConnectWise platform for 5 years, we still struggled to perform basic tasks due to its lack of accessibility and usability. Syncro’s platform provides the perfect balance of simplicity, functionality and security, allowing us to proactively support our customers.”

Syncro’s preset alerts and notifications, and scripting capabilities combined with automated ticket creation, significantly reduces the time and effort required to manage tasks, ensuring prompt and proactive support for August eTech’s customers. The platform’s flexibility and scalability, enables August eTech to pivot quickly and adapt to changing market demands.

“We’re excited to witness the tremendous impact Syncro’s platform is having on August eTech’s business,” said Dee Zeph, chief product officer, Syncro. “Our platform’s seamless integration into August eTech’s operations reflects Syncro’s commitment to enabling MSPs to thrive and grow in a very competitive and dynamic market landscape.”

The transition from ConnectWise to Syncro was seamless. Within hours, the switch to Syncro was completed allowing August eTech to continue operations, retaining all its historical ticket data. This rapid transition instantly increased August eTech’s capabilities, reducing the workload of its technicians while enhancing its ability to provide superior service to customers.

 

About Syncro 

Syncro is a B2B SaaS company serving the Managed Services Provider (MSP) industry with headquarters in Seattle. The company provides a comprehensive platform that empowers MSPs with the tools and automation they need to run their businesses efficiently and to provide world-class IT services. Syncro’s all-in-one Professional Services Automation (PSA), Remote Monitoring and Management (RMM), and remote support software solution helps MSPs to streamline operations and achieve business success. With refreshingly simple pricing, no contracts and one flat fee for all features – Syncro is dedicated to empowering its MSP partners to thrive through operational excellence, fostering growth and profitability. To learn more, follow SyncroMSP on Facebook, X, and LinkedIn