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What is an MSP?

In today’s technology-driven world, managed service providers (MSPs) have become indispensable for businesses seeking efficient, cost-effective IT solutions. But, what is an MSP, and how can they benefit your organization? In this blog, we’ll explore the core concepts of MSPs and why they are essential for businesses of all sizes – and from every industry.

What is an MSP?

At its core, an MSP is a third-party IT service provider that manages and assumes responsibility for specific aspects of an organization’s IT environment. These aspects can encompass a wide range of services, including, but not limited to:

Network Management: Overseeing and maintaining a company’s network infrastructure to ensure it operates efficiently and securely.

Data Backup and Recovery: Implementing robust backup systems and disaster recovery plans to protect critical data from loss or damage.

Security: Managing cybersecurity measures to safeguard businesses from cyber threats and vulnerabilities.

Cloud Services: Providing access to cloud-based resources and applications, enabling scalability and flexibility.

Help Desk Support: Offering responsive technical support for employees to resolve IT issues promptly.

Proactive Monitoring: Continuous monitoring of IT systems to detect and resolve potential problems before they disrupt operations.

The Benefits of Partnering with an MSP

Now that we have a firm understanding of what MSPs do, let’s dive into the numerous advantages they offer.

Cost Efficiency

One of the most significant benefits of partnering with an MSP is cost savings. Many businesses struggle with the high upfront costs associated with building and maintaining an in-house IT department. For example, hardware and software investments, salaries, and ongoing training can add up quickly.

Many MSPs operate on a subscription-based model, eliminating the need for heavy upfront IT investments. This subscription-based approach allows businesses to budget more effectively with predictable monthly expenses. In short, it’s a cost-efficient solution that ensures you get the most out of your IT budget.


MSPs consist of highly skilled professionals who are experts in their respective fields. Thus, partnering with them grants you access to a depth of knowledge and experience that can be challenging to either recruit or maintain in-house.

This expertise extends to a wide range of IT services, from network management to cybersecurity and everything in between. Additionally, MSPs are diligent about staying up-to-date with the latest industry trends and best practices, ensuring that your IT environment is using the best technologies available.

By taking advantage of what MSPs have to offer, your organization benefits from having a dedicated team of specialists without the burden of recruiting, training, and retaining such talent internally.

Focus on Core Operations

Outsourcing IT responsibilities to an MSP allows your internal teams to concentrate on core business activities – a strategic shift that boosts both productivity and innovation.

By offloading IT management to experts, you can ensure that your team is not bogged down with mundane IT-related tasks and is instead free to focus on activities that drive growth and success for your business.


MSPs offer scalable solutions that adapt to your organization’s evolving needs. Meaning, as your business grows or contracts, you can adjust your services accordingly, ensuring you pay only for what you need.

This scalability is both a cost-effective solution – as it prevents overinvestment in IT resources during periods of reduced demand while ensuring you have the necessary resources when your business expands – as well as a flexible one that aligns your IT expenses with your organization’s current requirements.


Service level agreements (SLAs) are a hallmark of MSP services. The formal contract between the MSP and you, the client, outlines the specific services, performance expectations, responsibilities, and guarantees the MSP will provide, and sets clear benchmarks for things like service quality and response times to ensure your IT needs are met consistently.

To that end, SLAs are paramount for establishing transparency, accountability, and reliability in the client-MSP relationship. This reliability is crucial in reducing downtime and associated costs.

MSPs are committed to meeting the terms of their SLAs, ensuring that your IT environment operates smoothly and any issues are promptly addressed. It’s a level of dependability that businesses find challenging to achieve with in-house IT teams. At the end of the day, SLAs provide peace of mind, knowing that your IT infrastructure is in capable hands.

Proactive Problem Resolution

MSPs employ proactive monitoring and maintenance, reducing the likelihood of unexpected IT failures and minimizing potential disruptions.

Their vigilant approach includes 24/7 monitoring of your systems, allowing them to identify and address potential issues before they escalate. By taking a proactive stance, MSPs prevent downtime, data loss, and other costly IT-related problems.

This proactive problem resolution ensures that your IT environment remains stable and that your organization can operate without interruptions.

Enhanced Security

Cyber threats are a major concern in today’s digital landscape. Cyberattacks, data breaches, and other security incidents can have severe consequences for organizations.

MSPs bolster your organization’s security posture through continuous monitoring, threat detection, and rapid incident response. Their expertise in cybersecurity ensures that your data and systems are safeguarded against an ever-evolving threat landscape.

Moreover, MSPs are committed to staying current with the latest security trends and best practices, therefore implementing the best and most robust security measures that protect your organization from cyber threats.

Strategic Planning

MSPs are not just service providers; they are strategic partners. They work collaboratively with your organization to align IT strategies with your business goals, ensuring your technology investments provide value.

This strategic planning is a fundamental aspect of MSP services. It involves understanding your organization’s objectives and tailoring IT solutions to support those objectives, leveraging their expertise to recommend and implement technology initiatives that drive growth and efficiency.

By aligning your IT strategies with your business goals, MSPs ensure that your technology investments are strategic, repeatable, and result-oriented.

Selecting the Right MSP for Your Needs

Choosing the right MSP is crucial to reap these benefits effectively. Here are some factors to consider when looking for your next MSP partner:

Industry Expertise: Ensure the MSP has experience in your specific industry, as IT requirements can vary significantly.

Service Offerings: Confirm that the services provided align with your business needs, both current and future.

Reputation: Research the MSP’s reputation and read client reviews to gauge their reliability and quality of service.

Security Measures: Inquire about their cybersecurity protocols, as data protection is paramount.

Customization: A one-size-fits-all approach may not suit your unique requirements. Look for an MSP that can tailor solutions to your business.

Scalability: As your business evolves, your IT needs will too. Choose an MSP that can adapt to your changing requirements.

A partnership for modern businesses

MSPs play a pivotal role in modern business operations, and the benefits of partnering with one extend beyond cost savings and technical expertise. MSPs enable your organization to focus on core operations, offer scalable solutions, provide reliable IT support, resolve issues proactively, enhance security, and engage in strategic planning to drive your business forward.

They ensure that your organization’s IT environment is not just well-managed but also aligned with your overarching business goals. It’s a partnership that unburdens you from the intricacies of IT management and instead – empowers your organization to thrive in the digital age.

Syncro is fully integrated PSA, RMM, and remote access platform purpose-built to help MSPs run more profitable businesses. If you’d like to see what Syncro can do for your business, sign up for a free trial today!

Ian Alexander

Ian Alexander

Co-founder and Channel Chief at Syncro. Always trying to find ways to help MSPs. Former MSP tech and break-fix owner. Basketball player, human and dog dad. Grew up in Berkeley, living in Sacramento.