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View Full List of Actively Running Ticket Timers

New Syncro features: octopus arm reaching for lapatop

Hey there everyone, happy Friday. We’ve got a nice new update for you based on some really good community feedback we received.

We’ve added a new page that allows you to see all the currently active ticket timers that you have running, giving you greater visibility on what is being worked on and for how long.

Note: All Global Admins will have immediate view access to this feature.
Non-Global Admins will need a Security Groups permission activated called “Ticket Timers – Overview” before they are able to see the All Timers page.”

There are two ways to find this new page.

1. On the top right of the Syncro app, you’ll notice the Active Timer drop-down at the upper right of the page. At the bottom of this drop-down, select the button called “All Timers”.

2. Simply go to your Tickets page, click the ‘View’ drop-down and click ‘Active Timers’

For more information on this feature, please refer to our Help Center article here.

Mobile App Updates Coming Soon!

Heads up! In the near future, the Syncro mobile app is getting a bit of an update. You may see some surprises, so stay tuned for more info on these updates soon!

That’s all for now. Thank you and have a great weekend!


The Syncro Team

Ian Alexander

Ian Alexander

Co-founder and Channel Chief at Syncro. Always trying to find ways to help MSPs. Former MSP tech and break-fix owner. Basketball player, human and dog dad. Grew up in Berkeley, living in Sacramento.

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