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Syncro, SOC 2, and Security: Safeguarding Your MSP and Your Clients


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Cybersecurity is always top of mind for everyone—including the team here at Syncro.

We know Syncro’s all-in-one PSA, RMM, and remote access platform underpins your entire MSP business, from back-office billing to frontline IT management.

For that reason, we also understand that Syncro’s security and integrity are key to keeping your business—and your clients’ businesses—safe.

That’s why we’re pleased to share that Syncro will soon be SOC 2 Type 1 compliant.

SOC 2: A benchmark for security

SOC 2 is a framework from the American Institute of Certified Public Accountants (AICPA) that evaluates a company’s non-financial reporting controls in 5 areas:

  1. Security
  2. Availability
  3. Processing integrity
  4. Confidentiality
  5. Privacy

SOC 2 Type 1 compliance ensures that Syncro has the right security practices documented.

Plainly put, SOC 2 is a seal of trust that ensures we’re complying with rigorous standards, audited by an independent third party, to safeguard your data.

Why MSPs should care

As MSPs, you’re the custodians of your clients’ IT infrastructure and sensitive data. Your clients trust you to use tools that can secure their digital assets. Here’s how Syncro’s SOC 2 Type 1 compliance directly benefits you:

Enhanced security. Syncro’s SOC 2 compliance confirms that our combined PSA and RMM tool meets stringent security policies and procedures. It assures that your and your clients’ data is protected against unauthorized access and data breaches.

Increased trust and credibility. When your clients see you’re using a SOC 2 compliant tool, it enhances their trust in your services. The compliance serves as a testament to your commitment to safeguarding their data and can be a significant differentiator in the market.

Streamlined compliance. Many industries require compliance with various data security standards and regulations. By using Syncro, you’ll find it easier to comply with these regulations, saving you time and resources.

Risk mitigation. Our rigorous audits and ongoing evaluations minimize the risk of security incidents. As a result, you can focus on delivering exceptional services to your clients, knowing that your PSA and RMM tool is built on a foundation of security.

Syncro’s security focus

In the past year, Syncro has dedicated a number of resources to various security initiatives, including the following:

  • Completing an annual pen test
  • Blocking free trials for non business emails to limit misuse of the platform
  • Bug bounty program
  • Team members focused on security
  • Marketplace and integration offerings with security-features, including Acronis & Proofpoint

Syncro’s security roadmap

We’re not stopping there! We currently have a number of other initiatives in the works to continue to strengthen Syncro’s security posture. Later this year, you can expect to see us roll out key features such as:

  • Bring your own open id connect identity providear (SSO)
  • IP allowlist for admin users
  • Improved login security

To stay on top of these new developments as they launch, visit Syncro’s community forum or attend an upcoming Ask Us Anything session.


Kristen Costagliola

Syncro’s Chief Product & Technology Officer. EngiNerd at heart. Passionate about quality, doing the right thing for our partners, being a mom, and spending a lot of time outdoors.