Live Webinar 
Table of contents
At a Glance
- Windows Patching Dashboard – Live Now!
- End User Management Redesign – Live Now!
- Ticket Metric Standardization – Live Now!
- Ticket Timer Enhancements – Early Access
- May Release Webinar – Sign Up Now
- Roadmap Updates
This release day marks a major milestone for Syncro as we celebrate the launch of XMM and begin releasing our Microsoft 365 management features. Over the coming months, Syncro users will be able to secure and manage M365 tenants faster and more efficiently than ever before.
Our initial feature set is currently in early access:
- Microsoft 365 Baseline Management: Monitor and manage CIS-aligned baselines for Microsoft 365 tenants, including monitoring and notifications for failures or drift. Click here to sign up for early access.
- Microsoft 365 User Actions: Reset M365 Passwords and MFA directly inside Syncro. Click here to sign up for early access.
- Entra ID Sync V2: Connect individual tenants or your CSP, with more granular control and hourly syncs. Click here to sign up for early access.
Live now!
Windows Patching Dashboard Beta – Live Now!
The Windows Patching Dashboard Beta is now available in Syncro, providing centralized visibility into patch status across all managed Windows devices. This new feature consolidates patching data into one place and allows users to quickly identify devices missing updates, verify policy application, filter data, and assess overall compliance posture, all within one view.
End User Management Redesign – Live Now!
This feature replaces the existing Contact tab in the Customer module, introducing new UX and enhanced search, sort, and filter capabilities as well as the ability to select multiple end users and delete in bulk. This view will also display any assets associated with the end user so you can quickly discover and click to them.
This update adds the new “Syncro Tenant” entity type, giving users the ability to organize Customer Organizations and paves the way to map Syncro Tenants to Microsoft Tenants with our upcoming Entra Id Sync V2.
Additionally, this update will begin introducing updated terminology across the Syncro platform:
- Customer becomes Customer Organization
- Contact becomes End User
Ticket Metric Standardization – Live Now!
Updates and standardizes ticket metrics across the Syncro platform to ensure better consistency and ease of access across ticket Views and key reports. Improved metrics include Average First Response Time and Average Resolution Time. Click here to get started!
Coming Soon!
Ticket Timer Enhancements – Early Access
We’re excited to announce Early Access for Ticket Timer Enhancements, focusing on a user-centric overhaul of Syncro’s existing time tracking interface. This update aims to simplify navigation and increase scanability for users. Key improvements include a streamlined interface, enhanced note-taking functionality, and improved page performance.
May Release Webinar
Join us for our monthly webinar where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features, have questions about the roadmap, or just want a direct line to our product team, we would love to see you at our Release Webinar on Wednesday, May 14th at 10 AM PST.
Roadmap Updates
Added to In Progress
- Mobile App – Contacts: Search for contacts, add new contacts, associate contacts with tickets, and more.
- Network Discovery Enhancements*: Adding notifications for new devices, improved failure detail reporting, the option to stop Discovery runs, display MAC vendor, and auto-refresh for the Discovery Profile page.
- Microsoft 365 User Actions*: Reset Microsoft 365 passwords and reset MFA directly within Syncro.
- Microsoft 365 Baseline Management*: Guided implementation of a CIS-aligned baseline for Microsoft 365 tenants, including monitoring baselines and alerting for failures or drift.
- Entra ID Sync Upgrades*: Connect individual Tenant or your CSP, and have more granular control over which users or groups are included in the sync.
Added to On Deck
- Linux Agent: Agent with scripting, monitoring, alerting, and remote access capabilities.
- Network Monitoring SNMPv3 support*:Adding support for SNMPv3 for monitoring network devices.
- Entra ID Enhancements*: Easily invoice for Microsoft licensed users.
- Microsoft 365 Baseline Expansion*: Expanding CIS-aligned Baseline rules to support rules beyond the initial Baseline essentials. Expanding insights to easily understand impacted assets when baseline rules fail.
- End User Enhancements: Easily associate assets with end users and have quick links to view tickets associated with end users.
Release notes
Looking for full bug fixes and back-end updates? View our full release notes here.
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