Syncro Release Day: October Edition

At a Glance:

  • Ticket View Configuration Updates – Live now
  • Customer Portal Branding Updates – Live now
  • Ticket Sentiment Analysis – Early Access
  • Non-billable Time tracking – Early Access
  • October Product Webinar – Sign up now

Live Now!

Ticket View Config Updates (Wave 1)

We’ve added a set of new filtering and grouping options to Ticket Views. Including Ticket Views by Customer Type, Ticket Views for all tickets with SLAs, and Ticket Views to include tickets without any Issue Type.

Expect more updates in the coming months!

Customer Portal Branding Updates

This update adds new ways to customize the Syncro Customer Portal to match your brand. These new customization options include:

  • A custom color picker with the ability to set your exact primary brand color to help ensure that your Syncro Customer Portal reflects your company accurately.
  • An updated logo uploader with built-in cropping tool and CSS updates to optimize how we display the logo in the Customer Portal header, letting users fine-tune and adjust their logo as needed to ensure it’s accurately displayed in the portal.

Coming soon!

Ticket Sentiment Analysis (Team Plan Only)

Syncro will soon be able to analyze tickets to understand customer sentiment, assigning a positive, negative, or neutral sentiment score. This feature will let users trigger automations based on Negative Sentiment Scores, to escalate response, increase priority, or assign to a specific tech.

Click here to sign up for our early access!

Non-billable Time Tracking 

Syncro users will soon have the ability to set Ticket Timer Entries as Billable or Non-Billable making it easier to exclude some entries from client billing. You can customize what rates are billable or non-billable by default at the contract level so that technicians only need to worry about accurately tracking their time.

Click here to sign up for our early access!

October Product Webinar

Join us for our monthly webinar where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features, have questions about the roadmap, or just want a direct line to our product team, we would love to see you at our October Release Webinar on Wednesday October 16th at 10 AM PST.

Click here to signup

Release notes

Looking for full bug fixes and back-end updates? View our full release notes here.