Syncro Release Day: November Edition

At a Glance:

• • Ticket Sentiment Analysis – Beta Live now
  • Non-Billable Time Tracking – Live now
  • November Product Webinar – Sign up now

Live Now!

Ticket Sentiment Analysis

This new team plan beta feature scans incoming tickets and assigns positive, negative, or neutral sentiment to the ticket based on tone and language used. This gives Syncro users another tool to ensure that the most important tickets are given attention quickly.

Additionally, we’ve introduced the automation type “Ticket AI Comment Sentiment is Negative.” With this feature, you can easily mark tickets as high priority, reassign them to specific technicians, send automated email replies, and more, all triggered by negative sentiment. This means you can respond faster and more effectively to customer concerns, enhancing overall satisfaction and efficiency.

Non-Billable Time Tracking

This update adds the ability to set Ticket Timer Entries as Billable or Non-Billable making it easier to exclude some entries from client billing. You can customize what rates are billable or non-billable by default at the contract level so that technicians only need to worry about accurately tracking their time. This adds additional precision to your billing and technician time tracking, while reducing administrative hassle.

Coming soon!

November Product Webinar

Join us for our monthly webinar where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features, have questions about the roadmap, or just want a direct line to our product team, we would love to see you at our Release Webinar on Wednesday November 13th at 10 AM PT/1 PM ET.

Register for a chance to win a reMarkable Paper Pro!

Click here to signup

Release notes

Looking for full bug fixes and back-end updates? View our full release notes here.

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