At a Glance:
- PowerBI Template Hub
- Syncro Snapshot
- Co-Managed Support (Assets, Scripts, Reporting)
- Ironscales Integration
- Quality of Life Updates
- Script Access by Category – Coming Soon
- Linux Agent MVP – Coming Soon
- Parent/Child Tickets – Coming Soon
- December Release Webinar – Sign Up Now
Live Now
PowerBI Template Hub
Power BI Starter Templates provides a set of pre-built dashboards that connect directly to Syncro account data via the Syncro API. They are simple to set up and easy to modify; the visuals and metrics can be quickly tailored to your business. You also get access to community-driven examples, tips, and resources to help you get even more value from your reports.
Available to all partners.
Syncro Snapshot
Introducing Syncro Snapshot
Built in partnership with CyberDrain, Syncro Snapshot is a free and seamless Microsoft 365 tenant security assessment tailored for MSPs. It delivers fast, actionable insights without setup hassles, credential storage, or integration downtime.
Snapshot surfaces critical tenant data, including the current Microsoft Secure Score, and identifies misconfigurations, gaps, and risk exposure across identity, device, app, and data layers.
Why MSPs love it:
- Instantly quantify tenant security with a familiar metric: Microsoft Secure Score. Perfect for reporting, compliance, or sales enablement.
- Highlight misconfigurations and remediation needs before they create risk
- Use the report to support cross-sell and upsell opportunities including backup, hardening, monitoring, and managed services.
- Save time, reduce tooling overhead, and standardize assessments across multiple tenants.
Join us for a live webinar with CyberDrain on December 12, 2025. We’ll walk through a demo and share practical ways MSPs can use the assessment to drive growth and security wins.
Additional Co-Managed Permissions (Assets, Scripts, Reporting)
We have added more permissions to Security Groups, allowing partners who offer co-managed IT support to give users greater control over assets, scripting, and reporting for their specific customers. Users assigned to a customer-specific Security Groups can now perform more tasks including:
- installing Windows patches
- applying policies to assets
- rebooting devices
- adding/editing scripts
- running reports
Ironscales Integration
With this integration, partners can now seamlessly provision, migrate, and centrally bill for Ironscales, an email security vendor, offering AI-powered threat detection and automated incident response for clients. This transforms email security from a time-consuming, manual process into a highly automated, profitable service offering.
Quality of Life Updates
Calendars
- Hovering over full-day appointments now displays reliably without any UI distortions, making schedule review smoother and more predictable.
Chat
- Chat sessions terminate consistently, ensuring policy-based assignment settings are applied as expected.
Invoices
- Invoice emails include the Pay Online and PayPal links, even when one or more listed recipients don’t have an email address configured.
Microsoft 365 Integration
- Admins will authenticate once when setting up a new tenant.
Mobile App
- The mobile app home screen loads more quickly, helping technicians get to work with smoother navigation and less waiting.
Policies
- Updates to the Skip Offline Assets option now save and apply correctly across existing policies, ensuring accurate behavior when editing policy configurations.
Reporting
- Ticket Time By Customer and Ticket Time Entry Reports now correctly display billable and non-billable time in their respective fields.
- The Site/Address column in the Ticket List block of Report Builder now displays consistently for clearer reporting.
- Users can now export Applied Policy reports to CSV.
Tickets
- You can add Additional CCs directly on the Tickets-New page, and the CC experience within Ticket Workflows has been improved for better clarity and fewer clicks.
- Recurring tickets generate reliably as scheduled.
- Downloading ticket PNGs saves the file directly instead of opening unexpectedly in a new browser tab.
- Rapid clicks on “Create Ticket” no longer result in duplicate tickets.
Other
- Contact Tags are available in PDF/Email Ticket Templates, allowing for more customized and informative outbound communication.
- The Contact – Was created notification triggers correctly.
- Product descriptions wrap correctly on the Products & Services Index page, improving readability and usability when scanning inventory.
Coming Soon
Script Access by Category – Early Access Signup
Enforce security and operational policies with precision. We are in the process of introducing the ability for global administrators to control user access to scripts by Script Category. This enhancement allows administrators to assign specific Script Categories to Security Groups, ensuring users can only add, edit, or run scripts appropriate for their role or expertise.
Linux Agent MVP – Early Access Signup
This feature will bring near-parity RMM functionality — including robust scripting, comprehensive monitoring, alerting, and secure remote access via Splashtop — to critical Linux server environments, enabling partners to standardize monitoring, scripting, and remote support across their entire asset base.
Child Ticket Summary in Parent Tickets – Early Access Signup
This feature introduces a redesigned summary table of Child Tickets in Parent Tickets, providing Project Managers with a powerful, centralized view of project components. This customizable table provides instant visibility into task status, assignment, and financial tracking, highlighting any unassigned or overdue work. Managers can then make rapid, necessary updates to any Child Ticket without leaving the Parent Ticket, ensuring seamless project control and timely delivery.
December Release Webinar
Join us for our monthly webinar where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features, have questions about the roadmap, or just want a direct line to our product team, we would love to see you at our Release Webinar on Wednesday, December 10, at 10 am PST.
Release notes
Looking for full bug fixes and back-end updates? View our full release notes here.
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