Syncro Release Day: August Edition

It’s finally here! It’s release day again here at Syncro and we are excited to share our new AI-powered Smart Ticket Management features with you.

At a Glance:

Live Now

• Smart Ticket Management
  • Smart Ticket Search – Rolling August release
  • Guided Ticket Resolution
• Managed Windows Defender
• Syncro Mobile

Coming Soon

• Ticket Collaboration Features
• Non-Billable Time Tracking

August Product Release Webinar – Signup Now!

Live Now!

Smart Ticket Management

Manage tickets more efficiently than ever before. Powered by AI, Smart Ticket Management intelligently routes tickets and gets the right information in front of techs, making resolving tickets easier and more efficient than ever. At launch, Smart Ticket Management includes two feature sets: Smart Ticket Search and Guided Ticket Resolution.

Click here for a deeper dive into Smart Ticket Management.

Smart Ticket Search

Smart Ticket Search goes beyond keyword-based search to let you search for tickets the way you think. Build a query with phrases, time frames, names, and more to quickly find the ticket you need with whatever you remember. Plus, Smart Ticket Search automatically finds the closest ticket to the one you are viewing and automatically displays them, letting you find relevant info without even needing to search.

Smart Ticket Search will be going live across Syncro accounts of all levels on a rolling basis through August.

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By

Spencer Kelty

I’m passionate about connecting people to technology that empowers them. At Syncro, I’m focused on ensuring our product and communications are aligned to the needs of our partners.

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