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Release Update – Ticket Comment with Status

Release Update

Today we added a new quality of life update to our Ticketing module. Now you can submit a response to a client via Ticket Communications and set a Ticket Status of your choosing within a single action. This action will then automatically update the Ticket Status without needing to refresh the page, therefore saving you clicks and time.

To learn more about Syncro’s Ticketing system, including this update, check out our Ticketing Help Center article.

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Cheers,
The Syncro Team

Ian Alexander

Ian Alexander

Co-founder and Channel Chief at Syncro. Always trying to find ways to help MSPs. Former MSP tech and break-fix owner. Basketball player, human and dog dad. Grew up in Berkeley, living in Sacramento.

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