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Password Vault Passphrases Can Now Be Changed!

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Hey Syncro Users,

Happy Friday.

Today we’re releasing a highly-requested update to the Password Vault feature within Syncro.

We are happy to announce that you now have the ability to update your Password Vault passphrase. Prior to this update, you weren’t able to update your passphrase after first creating it within the Syncro App Center and would therefore need to completely disable and re-enable the Password Vault if you had to make a change. This caused issues for users, as the “locked” custom field data that the Password Vault protected would be lost upon disabling.

Now, if you need to change your passphrase for whatever reason, you can simply follow the instructions below and all of your data will remain preserved (and protected) even after updating.

To do this:

  1. Log into your Syncro account.
  2. Open the App Center.
  3. Locate and click on the “Password Vault” app card.
  4. If you’ve already set up the Password Vault on your account, you’ll notice a new “Change Passphrase” section on the app details page.
  5. Complete the fields in the Change Passphrase section, typing in your old passphrase and then your new passphrase twice.
  6. Be sure to complete step 2 in the instructions and print a physical copy of your new passphrase! We cannot recover your passphrase for you if you lose or forget it.
  7. Click the “Change Passphrase” button to complete your changes.

That’s all there is to it! If you’d like to learn more about this feature, check out our Password Vault Help Center article here.

The Syncro Team

Ian Alexander

Ian Alexander

Co-founder and Channel Chief at Syncro. Always trying to find ways to help MSPs. Former MSP tech and break-fix owner. Basketball player, human and dog dad. Grew up in Berkeley, living in Sacramento.

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