Table of contents
We added a drop-down menu to the Tickets section on the Customer Details page. This drop-down can filter Tickets to show Resolved, Not Resolved, or All Tickets.
Bug Fix: We fixed an issue where a new Contact was created despite the email rules settings indicating it should not auto-create new Contacts.
Bug Fix: We fixed an issue where Customers could not access the Customer Portal when using the link in the system tray icon.
Bug Fix: We fixed an issue where Notifications were not firing when the Agent Contact Form is set to auto-assign tickets.
Share
Related Resources
