January 29th, 2021 Release Notes for Syncro RMM & PSA

We updated our Mobile Apps. Learn more here.

We released another round of updates to our Executive Summary Report Builder. Learn more here.

We updated the “Invoiced” Ticket status to be “Billing Status” instead. Learn more here.

We added the ability to customize the Receipt Template at Admin > PDF/Email Templates > Receipt Configuration.

Bug fix: We fixed an issue with Recurring Tickets where the Ticket Priority and SLA associated with a Customer Contract did not carry over to tickets generated from the Recurring Ticket template. 

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