Best RMM software: Top 7 platforms for MSPs

Choosing the best RMM software is a key decision for any managed service provider (MSP) or IT team. 

This guide compares top RMM platforms, focusing on automation, integrations, and user experience. 

You’ll find tailored recommendations based on your organization’s size, budget, and workflow, along with a side-by-side look at pricing and features. Each platform’s unique strengths — such as built-in endpoint protection, automation, and free trials — are highlighted, helping you make an informed choice for your IT operations.

What is RMM software?

Remote Monitoring and Management (RMM) software is essential for MSPs and IT professionals. It enables you to monitor endpoints, deploy patches, automate maintenance, and provide remote support—all from a single dashboard. With RMM tools, you can proactively manage devices, minimize downtime, and maintain security across client environments. These platforms streamline routine tasks, allowing you to focus on delivering value to your clients or end-users while ensuring all endpoints remain secure and up to date.

Top 7 best RMM software solutions for MSPs

1. NinjaOne

NinjaOne is a popular choice for small to medium-sized MSPs seeking a straightforward, user-friendly interface. Its intuitive dashboard lets technicians quickly switch between monitoring, patch management, and reporting. Automated patch management keeps endpoints up to date, reducing vulnerabilities. NinjaOne’s remote access tools make troubleshooting seamless, minimizing disruption for end-users. Comprehensive reporting provides valuable insights into system health and performance. Integration with tools like Slack and QuickBooks streamlines workflows. Pricing starts at $3 per device per month, with a free trial available. While NinjaOne is praised for ease of use and automation, it may lack some advanced features needed by larger MSPs.

2. Atera

Atera is designed for growing MSPs that need an all-in-one solution. It combines RMM, professional services automation (PSA), and billing in a single platform, simplifying business management. Customizable dashboards let teams tailor the interface to their needs, while automated ticketing and reporting streamline support. Atera’s remote access and monitoring features enable efficient issue resolution, and integration with third-party apps expands its capabilities. Pricing starts at $79 per technician per month, with a free trial. While Atera’s comprehensive feature set is a major advantage, smaller teams may find the platform overwhelming due to its extensive options.

3. Syncro

Syncro stands out for MSPs and IT teams seeking a unified PSA and RMM platform. Built with the needs of IT service providers in mind, Syncro offers:

• Integrated Ticketing & Asset Management: Track support tickets and hardware from a single interface, improving visibility and efficiency.
• Automation & Scripting: Automate routine maintenance and bulk tasks with a powerful script engine and trigger-based execution.
• Mobile App: Manage tickets, access customer data, run scripts, and remote into endpoints from anywhere.
• Advanced Reporting & Analytics: Gain deep insights into system health, ticket resolution times, and financial performance.
• Security Features: Role-based access, multi-factor authentication (MFA), encrypted data, and secure credential storage.
• Continuous Updates: Frequent feature releases, a public roadmap, and AI enhancements like smart ticketing.

Syncro’s transparent pricing starts at $29 per user per month, making it accessible for MSPs of all sizes. While Syncro excels in automation and customer support, some users may experience a learning curve as they adapt to its comprehensive feature set.

[Image 2: Syncro dashboard showing unified ticketing and device management – Alt Text: Syncro RMM software dashboard with ticketing and device management features]

4. N-able

N-able is tailored for larger MSPs that require advanced security and compliance features. Its robust security tools help MSPs meet regulatory requirements and protect client data. Automated patch management and remote monitoring keep endpoints secure and operational. N-able’s customizable reporting allows for detailed compliance and performance reports. Integration with a wide range of third-party applications enhances flexibility. Pricing is available upon request and is tailored to each MSP’s needs. N-able is recognized for strong security, but the cost may be prohibitive for smaller teams.

5. SuperOps

SuperOps appeals to tech-savvy MSPs looking for innovative, AI-driven features. Its automation capabilities, powered by artificial intelligence, enable smarter ticket routing and proactive maintenance. The platform integrates ticketing and billing, streamlining business operations. Customizable dashboards and comprehensive reporting tools provide visibility into every aspect of IT management. SuperOps also offers robust remote access, allowing technicians to resolve issues quickly. Pricing starts at $49 per user per month, with a free trial. While SuperOps offers cutting-edge features, it may require more technical expertise to fully utilize its capabilities.

6. Kaseya

Kaseya is a scalable solution designed for established MSPs managing large client bases. It offers comprehensive RMM and PSA capabilities, advanced automation, and remote access features. Kaseya’s integration with various third-party applications and customizable reporting make it a flexible choice for growing businesses. Pricing is available upon request and is typically tailored to larger teams. While Kaseya is highly scalable, its complexity and cost may be challenging for smaller MSPs.

7. ConnectWise RMM

ConnectWise RMM is a feature-rich platform aimed at MSPs seeking a robust solution for managing endpoints and support workflows. It combines RMM and PSA capabilities, advanced automation, and remote access in a single platform. Integration with a wide range of third-party applications and customizable reporting tools further enhance its value. Pricing is available upon request, reflecting the platform’s extensive feature set. While ConnectWise RMM is powerful, its complexity may be overwhelming for smaller teams.

Best RMM software comparison table

How to choose the best RMM software for your MSP

Selecting the right RMM software involves several key steps:

1. Assess your team’s size and technical expertise:
   Smaller teams may benefit from platforms with intuitive interfaces and straightforward pricing, such as NinjaOne or Syncro.
2. Prioritize automation and integrations:
   If you need to automate routine tasks or integrate with other business tools, look for solutions with robust scripting and third-party integrations.
3. Evaluate security requirements:
   Consider platforms like N-able or Syncro if you manage sensitive client data or must comply with industry regulations.
4. Consider budget and scalability:
   Ensure the platform fits your current budget and can scale as your business grows.
5. Request a demo or free trial:
   Most leading RMM platforms offer free trials—take advantage of these to test features and user experience before committing.

Why Syncro is the best RMM software for MSPs

Syncro is purpose-built for MSPs and IT teams who want to streamline operations, automate workflows, and deliver exceptional service. Its unified RMM and PSA platform enables you to manage endpoints, support clients, and automate routine tasks—all from a single, easy-to-use interface. With continuous updates, a transparent roadmap, and a focus on security, Syncro empowers you to grow your business with confidence.

Ready to transform your IT management?

Experience the benefits of unified RMM and PSA with Syncro. 

Request a Syncro demo or start your free trial to see how Syncro can streamline your IT operations and help your MSP deliver exceptional service.

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By

Lindsey Giusto

I’m dedicated to continuously improving and innovating Syncro to help our partners successfully grow their business on our platform.

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