April 2022 Release Notes

New Additions:

• “Sync Asset Data Now” released
• UK Locale Only: Updated VAT calculations are now available: Read More

Issues Resolved:

Alerts:

• Resolved an issue where an SMTP Alert would be generated even though the threshold was not met

Assets:

• Resolved an issue where clicking on an Asset Record would cause a “500 error” unexpectedly

Automated Remediation:

• Resolved an issue where a “504 Timeout” error would occur when trying to access Automated Remediation

Backgrounding Tools:

• Resolved an Issue where Backgrounding Tools Session Start Time did not appear on Asset Activity Audit Reports

Customers:

• Resolved an issue that caused the “Expiring Stored Credit Card” email not to send as expected
• Resolved an issue with International Addresses not filling in as expected when using Auto-Complete

Estimates:

• Resolved an issue where an error occurred when trying to send approved Estimate charges to a ticket

Invoices:

• Resolved an issue where recurring invoices would continue to run after being deleted
• Resolved an issue where quarterly recurring invoices were displaying an incorrect estimated price on a contract details page
• Resolved an issue where the Overdue Invoice button would occasionally not function properly
• Resolved an issue where Pending Items “Add Item to Invoice” would sometimes incur a delay before processing
• Resolved an issue where clicking “Add Items to Invoice” multiple times would add multiple instances to an Invoice
• Resolved an issue where Invoices over 30 days old were not showing on the invoices page
• Resolved an issue with multi-page Invoices that caused Line Items to reorder unexpectedly
• Resolved an issue where a “504 Timeout” error would occur when attempting to add ticket charges by ticket start time to an invoice

Integrations and Add-Ons:

• Resolved an issue where a Splashtop installer would be flagged as a false positive virus when scanned by Antivirus software
• Resolved an issue that caused Splashtop BYO permissions to reset
• Resolved an issue where adding an Emsisoft Device Scan to a policy would not save as expected

Mac Agent:

• Resolved an issue where incorrect values for CPU and RAM were incorrectly reported when the policy was set above 90%

Part Order:

• Resolved an issue where certain conditions caused a “504 Timeout” error when attempting to create a Part Order
• Resolved an issue with creating a new Part Order from an existing ticket that would not show the ticket number as expected

Policy:

• Resolved an issue where Windows Update Management Policy would not show Name or Reboot field data correctly
• Resolved an issue where Windows Update Patch Management did not display Available updates in some instances

Reports:

• Resolved an issue in the Vulnerable System Report that would cause some visual elements to move on the screen unexpectedly
• Resolved an issue where exporting the Activity Audit Report to PDF would contain no data
• Resolved an issue on the Executive Summary where “hours spent” would not include hours from $0 labor charges
• Resolved an issue that caused Scheduled Reports not to run as expected under certain conditions
• Resolved an issue that caused failed Scheduled Reports to not show up in the “To Do” notification window.

Scripts:

• Resolved an issue that caused scheduled times to revert despite saving

Tickets:

• Resolved an issue where the “Ticket Type” dropdown would not show the correct values in certain instances
• Resolved an issue that caused an error when adding a new asset to a ticket that included a long and short name
• Resolved an issue where Ticket Labels that included Custom Fields would incorrectly display HTML code
• Resolved an issue that caused “Tickets Per Active Customer” to display “N/A” on the dashboard
• Resolved an issue that caused multiple Appointment Emails to be sent after the Appointment was completed
• Resolved an issue that caused Recurring Tickets not to run as scheduled
• Resolved an issue that caused the “Appointment was created” email not to send if “Automatically Add Ticket Charge” was enabled

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